Mar 22, 2020
POSITION: Technology Specialist *In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen. * DEPARTMENT: IT REPORTS TO: Director of IT FLSA STATUS: Non-Exempt, Full-Time, Hourly Summary: Under general supervision, this position is responsible for providing technical support on a day-by-day basis for U.S. Bank Stadium (and during major events). Essential Duties and Responsibilities Include the following. Other duties may be assigned. General workgroup technology support for the Minneapolis ASM Global team (laptops, workstations, iPads, printers, email, system updates, program installations, backups, passwords, VPN/remote access, and antivirus) Major event and Vikings game day support for U.S. Bank Stadium technologies Basic support of phone system, conference phones, voicemail and radios Proactively monitor and manage network traffic and devices (LAN, WiFi and IPTV) Supervisory Responsibilities This position does not have supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma (or G.E.D.); two-year degree preferred Previous technical support and/or customer service experience a plus Skills and Abilities Excellent communication, interpersonal and organizational skills Experience with Windows, Mac OS, iOS and Android operating systems and devices Basic networking knowledge, including wireless and Ethernet networks (specific experience with Cisco equipment and cabling a plus) Basic knowledge of hosted email solutions (Office 365 or G Suite) Ability to configure and troubleshoot network printers and copiers Strong online research and troubleshooting skills Desire to learn new tools and technologies Ability to undertake and complete multiple tasks with minimal direction or supervision Attention to detail, strong follow-up skills and ability to remain calm under pressure Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
SportsJobFinder Minneapolis, MN, USA Full time