SportsJobFinder
Liverpool, UK
We've got an exciting opportunity to join our Fan Experience Team. We're looking for a Fan Experience Manager to support in the ongoing improvement of end-to-end experiences and service delivered at LFC. The Fan Experience team work collaboratively across all departments to identify and initiate improvements to ensure fans have a world class experience whenever and wherever they interact with the Club. Supporting the Senior Fan Experience Manager, you will assess the quality of delivery of our fan experience, identify opportunities to improve and partner with designated departments across the Club. You will deliver best practice in customer experience and service delivery through sharing knowledge and training, enabling continuous improvement, enhanced fan experiences and service excellence. What will you be doing? -Work with departments to achieve seamless alignment in fan journeys, identifying best practice in customer experience and service delivery externally and...