Ticket Operations Manager - Lansing Lugnuts - closing date 29 nov 2021

  • SportsJobFinder
  • Lansing, MI, USA
  • Nov 22, 2021
Full time operations

Job Description

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
The Lansing Lugnuts, High-A affiliate of the Oakland Athletics, just celebrated their 25th season living the “Lug Life” in Michigan’s capital city. Featured in USA Today and on CNN for their successes, the Lugnuts make their home at beautiful Jackson Stadium.  Newly renovated in 2015 to include Outfield apartments, the ballpark continues to be a key component in revitalizing Lansing’s downtown while providing fun, affordable, family entertainment to fans in Mid-Michigan and beyond.  
 We are looking for an experienced, creative and sales oriented professional to spearhead our ticket operations team. 
 The Ticket Operations Manager will manage all aspects of ticket operations, ticket printing, ticket fulfillment, customer service, game day box office operations, event day box office operations, season ticket sales, administrative information systems, and sales reporting. 
The Ticket Operations Manager will work closely with the Ticket Sales, Sponsorship and Marketing teams. This position will report directly to the Assistant General Manager and General Manager.  
  • Leads the creation, development, and maintenance of ticketed events through stadiums ticketing system.
  • Assist with creating, managing, plans, promo codes, and other ticketing system programming needs.
  • Works with Tickets.com to submit qualifiers for pre-sales and promotions, update event information, and troubleshoot pending issues.
  • Manage and maintain stadium seating inventory for all ticket types.
  • Coordinate with the Sales department on venue and seating inventory for games and events.
  • Manages all game/event day box-office operations and staff.  
  • Serve as a point of contact for all ticket related questions and box office inquiries.
  • Coordinates with sales department for all ticketing, fulfillment and service needs of premium ticket holders.
  • Service internal requests such as ticket purchases, ticket reprints, and Will-Call.
  • Support Ticket Sales and Corporate Partnerships staff with order processing, payments, and ticket mailing.
  • Staff and support ticket operations and sales for stadium events when necessary. 
  • Sell Season Ticket plans of 6, 10, 20 game packages. 
  • Fulfill approved ticket donation requests. 
  • Provide ticket sales reports and attendee analytics to management. 
  • Track and follow-up on missed and failed ticket payments, as well as any other ticketing payment discrepancies.
  • Train and incentivize gameday staff to upsell and provide positively outrageous service. 
  • Serve as primary contact with Tickets.com and work closely with our representatives to fulfill tasks. 
  • Bachelor's degree from an accredited College or University or equivalent industry experience
  • Minimum 2-3 years of ticket sales and operations experience, preferably in a Box Office or Ticket Operations role.
  • Proficient in Microsoft Office, especially Microsoft Excel. 
  • Experience and working knowledge of ticketing systems and applications, preferably Tickets.com and ProVenue.
  • Must have strong initiative and work ethic and be able to function without supervision.
  • Ability to perform under pressure and in a fast-paced environment. 
  • Capability to manage a high level of detail across multiple projects and to prioritize efficiently.
  • Superb customer service skills and the ability to effectively communicate with guests. 
  • Ability to complete 60-70 sales activities per day (calls, emails, meetings, etc.)
  • Strong communication and customer service skills.
  • Working knowledge of MS Word, Excel, Power Point, Outlook and other computer skills.
  •  Prior experience with a ticketing system (Tickets.com) and a CRM (Score) preferred.
  • Attention to detail and a commitment to excellence is a must.
  • Ability to work nights, weekends, and holidays as dictated by events.
  • High level of professionalism with a strong work ethic and the ability to work in a team setting.

START DATE:  December 2021
COMPENSATION: Competitive Salary commensurate with experience and bonus structure.
BENEFITS:                      Health, Dental & Vision Insurance
                                           Flex Time Off