Operations Manager - Santander Arena - closing date 29 nov 2021

  • SportsJobFinder
  • Reading · PA
  • Nov 22, 2021
Full time operations

Job Description

Responsible for overseeing and administering the day-to-day operations in the housekeeping, conversion and building maintenance departments for the Santander Arena and Santander Performing Arts Center.

Essential Duties and Responsibilities

Oversee all aspects of operations including event preparation and services, housekeeping, setups and changeovers, crowd and risk management, fire & life safety and OSHA compliance.

Works with Director of Operations in the development and implementation of operational/departmental procedures.

Provide daily building inspections to ensure policy compliance, quality control.

Administers preventive maintenance and work order programs.

Schedule, lead and advise part time housekeeping staff and third party contracted housekeeping company.

Meet with appropriate staff to outline work that must be done for the day/week.

Approve all hours worked for housekeeping and setup departments on a timely basis.

Prepare work schedules and assures adequate coverage for department and specific events.

Ensures that all operations equipment is maintained correctly.

Has knowledge of sense of timing as to what activities should be taking place within a time frame to accomplish necessary tasks to ensure a successful event.

Implement and train all employees on the operating procedures, preventative maintenance schedules, emergency plans, and safety/risk management policies that conform to the ASM Global standards and best practices.

Maintain equipment and supply inventory.

All other duties as assigned.


Valid PA Driver's License

Friendly, positive and upbeat attitude

Ability to communicate clearly

Highly self-motivated

Able to strictly follow all policy and procedures

Reliable and punctual

Bilingual beneficial, but no required

Education and/or Experience 

High School diploma or equivalent

Two to Three years related experience

Skills and Abilities 
Be familiar with operational procedures, facility capabilities, industry terminology, event related services and technical requirements anticipated for the facility.

Follow and adhere to all safety precautions, building codes, rules, regulations, risk management and emergency procedures.

Work effectively under pressure and/or stringent schedule and produce accurate results.

Meet the physical demands of the job. Must perform strenuous physical duties at times, including lifting, carrying, moving and climbing.

Work independently, exercising sound judgment and initiative.

Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management.

Professional presentation, appearance and work ethic.

Ability to work irregular/extended hours, including night, weekend and holiday duties as required. Must be available for after hour emergency calls.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.