Centre Care Manager at AquaPulse and Werribee Outdoor Pool -Western Leisure Services Pty Ltd -Closing 2 Dec 2021

  • SportsJobFinder
  • Melbourne ▸ Victoria ▸ Australia
  • Nov 21, 2021
Full time management

Job Description

Western Leisure Services (WLS) is a Local Government Business Enterprise established to manage three leisure facilities in Wyndham City - AquaPulse, Eagle Stadium and the Werribee Outdoor Pool.  The Wyndham City Council is the sole shareholder and WLS operates independently of Council through a Board of Directors.  Wyndham has experienced the largest and fastest growth in all Victorian local government areas and is the fourth fastest growing in Australia.

We employ a wide range of people and they all have one thing in common; the energy and passion to build healthy lives! We are looking for Full Time, Part Time or Casual Centre Care Manager to share our passion for people, believe in delivering unrivalled service and thrive under pressure.

Job Description:

Reporting to the Aquatic Operations Coordinator, the duties of this role include but are not limited to;

  • Responsible for monitoring staff to achieve specific targets and key performance measurements
  • Maintain a high level of communication and motivation with all staff
  • Train, supervise and motivate all staff in the business unit
  • Ensure that all programs are staffed appropriately and that gaps in the roster are identified and rectified
  • Foster and lead a commitment to personal service excellence
  • To show clear and concise leadership and to lead by example
  • Manage feedback from members and customers and resolve any customer complaints as quickly as possible
  • Lead by example to instil promote a strong customer service ethos through all actions and behaviours
  • Ensure all patrons are gaining maximum benefit and enjoyment from their experiences at the Centre
  • Water testing and plant operations
  • General maintenance and cleaning


Desired Skill and Experience

  • Experience in managing cash reconciliation.
  • Highly developed organisational skills including the prioritising of workloads and managing deadlines
  • Experience in working as a supervisor in a customer service focused environment
  • Demonstrated commitment to continuous improvement and customer focused quality service delivery
  • Experience working in a large leisure or fitness facility highly regarded
  • Working knowledge of PerfectGym or similar Point of Sale software
  • Ability to construct team rosters and work a flexible roster including shifts that fall on evenings, weekends and public holidays
  • Experience in the maintenance of water treatment and OH&S requirements
  • Current SISSS00111 Pool Lifeguard course
  • HLTAID003 Provide First Aid Certificate and CPR qualifications
  • Working with Children Check and National Police Check, or the willingness to obtain
  • Pool technical operations certificate highly regarded
  • Evidence of COVID-19 vaccination in line with Public Health Orders

To request a copy of the position description please email Alexie at abarlow@westernleisureservices.com.au


How to Apply:

Please click on "apply" below and upload a copy of your resume and a cover letter addressing the following questions:

  1. Why are you interested in this role?
  2. How have you provided good Customer Service in your current/previous roles?
  3. What experience and skills would you bring to the Centre Care Manager role?

Applications close at 11:59pm on Thursday 2 December