Customer Experience Officer - Tennis Australia - Closing 1 Aug 2021
Sydney Olympic Park New South Wales, Australia
Join a passionate team and become part of a fun and inclusive culture
Help deliver a great customer experience to grow the sport of tennis
Work in a collaborative environment where you can partner with others & share your ideas
About Tennis World - Sydney
At Tennis World, tennis is our focus and our passion, and we are committed to ensuring the sport is easy to access and enjoyable to play. We offer a variety of programs and services including hotshots, cardio tennis, coaching and social competitions. Our programs open the door to grassroots participation and offer fantastic sessions that combines tennis, fitness and fun into the one. We now have the opportunity for a Customer Experience Officer to join our team.
About the role
Reporting into the Customer Experience Coordinator, in this role you will:
Provide friendly, professional and efficient customer service via phone, email and face-to-face
Assist with café related tasks as well as sale of merchandise and apparel in the Pro Shop
Contact members to assist with research and data collection, and complete general administration and data entry tasks
Proactively promote key tournament messages and initiatives as directed whilst also providing administration and customer support to Social Leagues and other tournaments
Attend regular meetings and relevant training sessions
What you will bring to the role:
Previous experience providing exceptional customer service
A basic understanding of the sport of tennis
Flexibility in regards to hours available to work
Experience with the use of Point of Sales systems and cash handling
Strong organisational skills and attention to detail, as well as a 'can do' attitude
The ability to work effectively in a team environment
A First Aid Certificate and CPR qualifications
Food & Beverage Qualifications and RSA (highly regarded)
You must hold (or be willing to obtain) a current Police Check and Working with Children Check.
What's in it for you?
Career development with a range of formal education and on the job training opportunities
Monthly health & wellbeing activities through our Serving Your Health program
Onsite tennis facilities
Flexible working practices
A range of discounts from our sponsorship partners
If you think you're up to the challenge, we'd love to hear from you! A copy of the position description can be found here. Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered.
Applications close on Sunday 1st August 2021however we will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate.
Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.
At Tennis, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. Tennis encourages all suitable applicants to apply for this role