Jul 12, 2021

Customer Services Representative - BTYC Gymnastics - Salary $20 to $25 ph - Closing 27 Jul 2021 Description

£20.00 - £25.00 hourly
  • SportsJobFinder
  • Melbourne Victoria, Australia
Part time, casual Customer Service

Job Description

BTYC Gymnastics Club has over 1400 members and a team of over 70 coaches and support staff. One of Victoria's leading gymnastics clubs, we pride ourselves on not only our gymnastics expertise, but our exceptional customer service too.

Job tasks and responsibilities:

  • Available on weekends and one afternoon a week, approximately 10 hours a week
  • Ensure that we provide great customer service to club members, through email, face to face and over the phone
  • Processing new customer sign-ups, customer account movements and merchandise sales
  • Responsible for being the first point of contact for many of our members,directing queries to the relevant staff and updating customers accounts
  • Liaising with management and other staff to ensure customer queries are dealt with in a timely manner
  • Maintain and update customer database and industry specific online databases
  • Low-level website and social media maintenance
  • Meet and greet visitors to the gym
  • Admin. duties as required during events or competitions

Skills and experience:

  • Good communication skills are the key to success with this role
  • Basic understanding of MS Office Suite (Outlook, Excel, Word and PowerPoint)
  • Knowledge of gymnastics would be extremely beneficial and we will provide plenty of on the job training and support
  • Previous experience in a similar customer service role is desirable
  • Ideal role for someone seeking part time work

Essential Requirements

  • Working with Children / Working with Vulnerable People Check

Desirable Criteria

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