Assistant Venue Manager - Belgravia Leisure - Salary Up to $70,000 pa - Closing 25 Jul 2021
Auburn New South Wales, Australia
Reporting directly to the Venue Manager, the role of the Assistant Venue Manager is to ensure the smooth operation of the facility in accordance with operational practices, contractual requirements, quality systems, legislative regulations and industry guidelines. The Assistant Venue Manager will drive a customer centric approach to the provision of programmes and services, while establishing and maintaining strong relationships with key stakeholders.
You will work in collaboration with the Venue Manager to develop and manage our customer journey ensuring growth, retention and profitability through the development of channel strategies, customer insights and the implementation of local and national sales through lead generation plans. The Assistant Venue Manager position will be the eyes and ears for the Venue Manager by demonstrating exceptional leadership qualities, a high level of integrity and commitment to their team members and the local community. Succeeding in this position will in turn align you with Belgravia’s career succession plan into a Venue Manager’s role. This role may requires the successful incumbent to work weekends and some additional hours during peak seasonal periods.
Day to day management of health and fitness team
Day to day management of the Sales & Guest Experience team
Ensuring that the team of site staff are operating effectively to deliver a safe, patron friendly site always open for use.
Management of sales, retention, guest experience, customer service and health and fitness.
Ensure that patron feedback is acted on and, over time, reduce any negative perception communicated by patrons regarding site operations.
Ensure that presentation of the site is faultless and ensure that the site is maintained to high safety standards. Aim for a model site with zero injuries
Adhering to the WH&S processes and management systems provided by Belgravia and legislative regulatory standards
To assist and support the Venue Manager in the growth of the membership base at the centre by generating leads whilst ensuring to provide professional service to both existing and prospective members