Operations Coordinator - City of Melbourne - Closing 27 Jun 2021
Melbourne Victoria, Australia
$77,739 plus 9.5% Superannuation
Maximum Term Contract up until 30 June 2022
*The rate includes a 20% loading for working unusual hours including outside normal business hours. Involves early morning, evening and weekend work.
We are the City of Melbourne, a City of possibility and place to be bold and inspirational.
We are rapidly transforming to meet the evolving challenges faced by a global city. With a vision of being a leading organisation for a leading capital city, our mission is to create positive impact for our community. Each day, we work with passion and purpose so that together we achieve incredible things.
Together we Make the Difference
How this position will Make the Difference to City of Melbourne…
As the Operations Coordinator you will be responsible for supporting a number of key service areas within the North Melbourne Recreation Centre (NMRC) to ensure delivery of a high quality, safe, professional and responsive health, wellbeing and fitness service. The primary objective of the position is to maintain a high quality seasonal aquatic environment by ensuring all aquatic plant services as well as broader contracted facility cleaning and maintenance are delivered to a high standard so as to meet the expectations of members and guests.
A key challenge of the role is to support operations in a highly competitive commercial service sector, operating within a shared facility comprising elite sporting bodies, state sporting organisations and community groups whilst maintaining excellent customer service within a local government context.
The Operations Coordinator is responsible for:
Coordinating the operations of NMRC’s Aquatic Facility including recruitment, induction, rostering and ongoing management of seasonal LSO’s.
Coordinating pool plant operations as required and escalating more complex pool plant operations to the manager.
Coordinating GJK & Brookfield contractors for daily cleaning and routine maintenance items across NMRC’s gym and aquatic facilities.
Facilitating in-house training with external contractors relating to aquatic risks and the Building Emergency Control Organisation (BECO).
Developing service policies and procedures for aquatic facilities.
Ordering appropriate pool chemicals so as to ensure continuity of service.
Maintain staff qualifications register ensuring currency of all staff qualifications.
Effectively responding to customer feedback with appropriate escalation where applicable.
Demonstrating actions and behaviours conducive to a service driven, team orientated culture where by performance outcomes are clearly communicated, measured and rewarded.
Your aim will be to inform and create an awareness of the benefits of a healthier and more balanced lifestyle, providing high quality and safe health, fitness and well-being services and programs, whilst maintaining the cost effectiveness of operations.
The successful incumbent will be required to have qualifications in Pool Lifeguard, First Aid and a Working with Children Check. Aquatic Technical Operators Certificate or equivalent is also essential.
Units of competency
HLTAID001: Provide cardiopulmonary resuscitation
HLTAID002: Provide basic emergency life support
HLTAID003: Provide First Aid
A current Pool Lifeguard certificate and experience supervising patrons at an aquatic facility, or willingness to obtain certificate within four weeks of appointment.
Units of competency
PUAEME001B: Provide emergency care
PUAEME003C: Administer oxygen in an emergency situation
PUAOPE010C: Operate and automated external defibrillator in an emergency
SISCAQU002: Perform basic water rescues
SISCAQU006: Supervise clients in aquatic locations
SISCAQU007: Perform water rescue
Additional desirable skills and qualifications:
Certificate IV in Work Place Training & Assessment
Ability to substitute in the areas of memberships, business development or health and fitness
Understanding of LINKS point of sale or similar member data software
Food handling certificate or hospitality experience so as to manage a seasonal pool cafe
You can bring… (Selection criteria)
Ability to demonstrate and display City of Melbourne Values – accountability, integrity, courage, respect for self and others, and striving for excellence.
Understanding of and experience working in pool plant operations and coordinating the maintenance provider.
Experience managing external contracts for cleaning and maintenance.
Demonstrated evidence of working within, and developing service driven operating policies and procedures.
Ability to coordinate the Annual Life Saving Victoria Aquatic Facility Safety Assessment and WAW (Watch Around Water) to achieve Platinum Pool accreditation.
Ability to coordinate in-house training related to customer service, aquatic risks and emergency response.
Plant Operators Certificate (Aquatic Technical Operators Certificate or equivalent).
The role requires lifeguards to be able to undertake the requirements in the pool lifeguard qualification and the Royal Life Saving Society lifeguarding manual.
A current level two First Aid certificate or willingness to obtain certificate within four weeks of appointment.
By joining us, you will become part of a remarkable team who work in a constructive and inclusive culture to shape the future of this city. Together, we champion difference, celebrate achievement and recognise positive impact.
To view the physical requirements of this position, please see below under Position Information.
How to apply…
Please apply for the role via the City of Melbourne Careers Page, link below.
City of Melbourne is proud to be a workplace that champions diversity. Our commitment is for our people to be safe, included and supported so that they can be at their best. As an equal opportunity employer, we encourage applications from people regardless of their gender identity and expression, ethnicity, cultural background, sexual orientation, disability and age. We look for the right values, skills and knowledge to build our capabilities so that we can best deliver for our community.