DIRECTOR OF STADIUM OPERATIONS - AUSTIN FC - CLOSING DATE 1JUN 2020
Austin, TX, USA
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Austin FC joined Major League Soccer in January 2019 as the league’s 27th member club and will officially begin play in MLS in 2021 in a new, state-of-the-art 20,500-seat soccer stadium and public park scheduled to open during Austin FC’s inaugural season.
Austin FC is actively seeking a professional and reliable Director of Stadium Operations to assist with oversight of Austin FC’s stadium and to assist with the creation of best-practice procedures which lead to expert maintenance (and preventative maintenance) of a fully operational venue for all events. In this role, you will provide operational expertise and management of Austin FC’s 20,500+ seat stadium and be responsible for planning, organizing, coordinating, and directing all activities and personnel engaged in creating a first-class experience for all events held at the stadium. This position will also lead all parking operations and train staff as necessary.
This unique role to help build a major league property and establish the core identity of a major league brand from the earliest stages is a once-in-a-lifetime and career-defining opportunity. The position is based in Austin, TX. Austin was selected by U.S. News and World Report in each of the last three years as the No. 1 place in the nation to live, while Forbes placed it at the top of its “Cities of the Future” list.
Are You Someone That:
Has a positive attitude, strong work ethic and passion for flawless execution?
Balances strategy, relationships and operations fluidly and effectively?
Can communicate effectively with a wide range of people?
Takes pride in maintaining the highest level of confidentiality and discretion?
Works well within in a collaborative, team-driven, and goal-based environment?
Is motivated by understanding a client’s needs and crafting creative solutions to meet those needs?
Consistently prioritizes projects, meetings and fast-changing schedules while remaining productive and professional?
Is agile and able to respond effectively to the rapidly changing needs of a fast-paced / high-growth organization?
Create a hiring/onboarding plan process for Stadium Operations staff including: interviewing, hiring, and training of the Operations team including full time position of Stadium Operations Manager and other stadium operation positions; and
Serve as a quality control authority as it pertains to set event set up to ensure everything is set, safe, and ready prior to allowing guests into stadium; and
Participate in the development and administration of the facility’s operations and capital budgets; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary; and
Serve as primary contact with broadcast partners to coordinate booth locations, camera locations, host sets, connections, credentials, park and power; and
Coordinate and communicate First Team (home and away) needs related to event day requests including but not limited to locker room standardization, booth and space allocation, meals during delays, etc.; and
Develop and update comprehensive management reports and manuals (i.e. Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report, Fire Code Rules & Regulations, etc.); and
Conduct a variety of organizational and operational studies; recommend modifications to programs, policies, and procedures as needed; and
Work with the Director of Facilities to maintain an up-to-date facility register; and
Create an Operations Manual and work with the Director of Safety and Security to integrate an Emergency Preparedness and Protective Action Plan; and
Develop policy and procedures for event days as it pertains to staff entry and check-in, prohibited items, credentialing, etc.; and
Oversee parking operations for all stadium events, including the management of strategic offsite parking alliances. Work closely with and develop partnerships with local area businesses, mobile app providers, and TNC’s; and
Responsible for all event permitting including but not limited to: Special Events, Public Assembly, Pyro/Flame Effect, Sound Impact, Outdoor Music Venue, etc.; and
Maintain signage inventory (both digital and static) for Austin FC Stadium as it pertains to content, delivery method, install/removal dates, dimensions, installation method, production material; and
Accountable for organizing any required documentation for various local/regional jurisdictions (e.g. collecting information for event bidding or appropriately managing Texas Event Fund requirements); and
Facilitate a cadence of meeting (whether quarterly, semi-annually, etc.) to create a Good Neighbors Policy and forum for two-sided communication with local business owners, residents, property owners, and tenants; and
Ensure adherence to MLS rules and regulations as it pertains to event operations, match day experience, safety and security, and all other requests from the League; and
Work with entire Stadium Operations team to track and maintain records of each event and project through the year to compile into a detailed Annual Summary.
Bachelor’s degree or 5 years relevant experience
Experience within the sports and/or entertainment industry
Experience with TV and radio broadcast a plus
English language proficiency is essential and Spanish/English bilingual skills are a plus
Experience in developing and managing budgets, and analyzing costs
Working knowledge of Fire, Life, Safety, EEOC, FLSA, OSHA, and ADA rules and regulations
Working knowledge of applicable federal, stated, and local laws and regulations
Proficiency in Microsoft applications, knowledge of current technologies and commitment to remain up to date with industry best practices
Commitment to diversity and inclusion both internally and externally
Must have high level of interpersonal skills to handle sensitive and confidential situations and information
It is the policy of Austin FC not to discriminate against any employee or applicant for employment because of race, color, sex, national origin, religion, age, gender, sexual orientation, gender identity, gender expression, physical or mental disability, marital status, genetic information, or any other characteristic protected by applicable law
Some business travel may be required
All selected candidates are subject to passing a background check prior to employment
Hours are variable and can easily include early mornings, late evenings, weekends and some holidays in addition to the traditional Monday through Friday hours