Network Support Technician - ASM Global - Allegiant Stadium - Closing date 20 Jun 2020
Las Vegas, NV, USA
ASM Global ASM Global is the world’s leading venue management and services company. The company was formed by the combination of AEG Facilities and SMG, global leaders in venue, event strategy, and management. The company’s elite venue network spans five continents, with a portfolio of more than 300 of the world’s most prestigious arenas, stadiums, convention and exhibition centers, and performing arts venues. From Aberdeen to Anchorage, and Sydney to Stockholm, its venues connect people through the unique power of live experiences.
Allegiant Stadium, located in Las Vegas, NV, will be the future home of the Las Vegas Raiders of the National Football League and the UNLV Rebels of the NCAA Division 1 Football Bowl Subdivision. The 65,000 seat, 1.75 million square foot, state of the art domed stadium will also host many world-class sporting and entertainment events, including the 2020 and 2021 Pac-12 Football Championship, and will serve as the annual site of the Las Vegas Bowl. The stadium will also host large trade and corporate shows, public gatherings, private events, and a robust tour program.
The Network Support Technician is responsible for event day preparation and operation of the Allegiant Stadium Information Technology functions such as: Internet connectivity, network equipment, computer software, security and hardware. The incumbent will work on a team that serves as the stadium’s first point of contact for users and events and will be required to expedite requests and issues as applicable.
Handles physical tasks involving placement and setup of systems and network equipment.
Makes custom-length CAT6a network cables in-the-field using, RJ45 connectors, crimping tools and cable testers.
Coordinates with members on internal IT teams to activate fiber optic / ethernet jacks on required VLAN’s through patch panels and respective network switches.
Troubleshoots computer systems, IP phones and IPTV issues; maintains record of activated wall jacks, network switch ports.
Extends CAT6a Ethernet cable and secure with gaffer tape according to specific venue requirements/floor plan instructions as directed.
Provide on-site event support at Allegiant Stadium to internal and external clients, staff, and tenants.
Follows detailed instructions and work independently as necessary; meets all setup timelines/deadlines.
Coordinate large desktop moves/deployments, application upgrades and new office setups.
Diagnose and resolve problems on all types of technology related hardware, software, and transmission devices/media. Accurate trouble ticket creation and documentation within Service Desk Solution. Assess the situation, address next steps, execute action plan, and review after 24hrs ensure issue has been resolved.
Provide excellent customer service via telephone and in person Participate with the day to day Help Desk activities.
A minimum education level of: High School Diploma or its equivalency (BA/BS Degree Preferred in Information Technology or Computer Science)
A minimum 2 - 4 years of related work experience
Experience supporting TCP/IP data networks and network infrastructure.
Experience supporting Windows 7/10 and Mac OS.
Experience in a customer service environment. Event experience strongly preferred.
Knowledge of good customer support practice and procedures.
Communicate clearly and professionally with all clients.
Punctual and professionally attired in accordance with event schedule or directives.
Good network troubleshooting skills
Good understanding of network cabling, patch panels, network switches, wireless networking devices, Ethernet extenders, cable testers, etc.
Ability to trace, troubleshoot and repair a network cabling problem as necessary to restore service.
Ability to successfully connect computer to network (Wi-Fi & wired).
Ability to lift at least 50 lbs. in the course of equipment move and setup.
Working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook).
Must have a flexible schedule, with the ability to work nights, weekends, and holidays when necessary. The ability to demonstrate dependability and reliability by being punctual, working assigned and varying shifts, and completing responsibilities in a timely manner are required
A+/ Network + and\or CCNA certification is a plus.
ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.