May 21, 2020

Customer Support Representative - Next College Student Athlete - Salary $13.00/hour - Closing date 30 May 2020

£13.00 hourly
  • SportsJobFinder
  • Chicago, IL, USA
Part time Communication Customer Service

Job Description

*In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen. *

Customer Support Representative Job Description:
 
A Customer Support Representative will provide customer support in all aspects of maintaining memberships of NCSA student-athletes. The Customer Support Representative will provide daily inbound and outbound communication with student-athletes and their families throughout the recruiting process and provide sport-specific recruiting advice.
 
Responsibilities:
  • Primary responsibility will be assisting in the on-boarding of new NCSA members through outbound calls to welcome and orient the student-athlete and family to their membership
  • Assist with managing all forms of inbound contact (phone calls, emails, texts) from members of the NCSA network
  • Two to three hours of phone interaction with NCSA members per day
  • Two to three hours of email interaction with NCSA members per day
  • Coach NCSA student-athletes/families as needed
  • Answer questions regarding recruiting related questions
  • Help student-athletes/families understand the steps they need to take to maximize their recruiting potential and their membership at NCSA
  • Provide a world class customer service experience to any and all NCSA clients
  • Other responsibilities as assigned
 
Qualifications:
  • Ideal candidates have played or coached high school or collegiate sports
  • World class customer service skills
  • Organized and detail oriented
  • Strong work ethic with team player mentality
  • Professional, friendly phone demeanor
  • Excellent conversational skills
  • Proficiency with Microsoft Word, Excel and Outlook
  • Excellent writing skills
  • Passionate about college athletics
  • Goal oriented with a desire to succeed
  • Weeknight and weekend availability required, 25-29 hours per week
 
Schedule:
  • Ideally 2pm-8pm M-Th CST
  • 5 Weekend Hours
 
Hourly Rate: $13.00/hour
 
 
ABOUT NEXT COLLEGE STUDENT ATHLETE (NCSA)
NCSA is the world's largest and most successful collegiate athletic recruiting network. A wholly owned subsidiary of Reigning Champs LLC (www.reigningchamps.com), NCSA's 700 teammates leverage exclusive data, proprietary matching algorithms and personal relationships built over nearly two decades as the industry leader to connect tens of thousands of college-bound student-athletes to more than 35,000 college coaches nationwide across 34 sports every year. You can learn more about NCSA at www.ncsasports.org.
 
National Collegiate Scouting Association, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state, and local laws.

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