May 21, 2020

Member Protection Information Officer (MPIO) - Ice Hockey Australia - Closing 15 Jun 2020

  • SportsJobFinder
  • Australia
Full time Voluntary Membership

Job Description

The Member Protection Information Officer has the following responsibilities:

  • Monitor and record complaints and concerns from member states;
  • Provide support and guidance for member states;
  • Provide information and options for member behaviour;
  • Understand and follow IHA policies and procedures in relation to Member Protection and Child Safe Framework;
  • Understand and promote IHA’s complaint handling process;
  • Mediate complaints at an informal and formal level;
  • Be accessible and approachable to members;
  • Maintain confidentiality for members, where appropriate;
  • Conduct unbiased investigations and make reasonable recommendations;
  • Provide relevant persons with the appropriate reports/documentation resulting from mediations;
  • Attend the required courses, MPIO network events and forums relating inappropriate behaviour  

What DO MPIO’s do?  

  • Listen  
  • Act as an impartial support person  
  • Provide information about discrimination, harassment and child abuse  
  • Provide information about the Member Protection Policy and the options available to resolve the complaint  
  • Provide information about relevant laws and the right to complain externally  
  • Discuss possible strategies the individual can use to deal directly with the other person
  •  Provide contact details for counselling or other referrals as appropriate or as requested  

What DON’T MPIO’s do?  

  • Advocate  
  • Take sides or judge
  • Give advice  
  • Intervene  
  • Investigate  
  • Breach confidentiality 

This individual must have the following: 

  • Well-developed interpersonal and communication skills with the ability to deal effectively with people faced with difficult or sensitive issues  
  • An in-depth knowledge of the organisation’s Member Protection policies and procedures  
  • A commitment to the principles of fair, safe and inclusive sport
  • An understanding and demonstrated commitment to the organisation’s values  
  • An ability to provide confidential information about a range of sensitive issues as requested  
  • A knowledge of a variety of conflict resolution options and the procedures available to members  
  • Personal integrity with the ability to treat individuals and their circumstances with respect, sensitivity  

The Member Protection Information Officer reports directly to the IHA Board.  This is a voluntary role.


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