Team Leader, Sales And Service -The Aspire Group - Closing date 5 Oct 2020
Fort Collins, CO, USA
Apr 09, 2020
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Job Title: Team Leader, Sales and Service Reports To: Senior Manager of Sales and Service, The Aspire Group Location: Colorado State University Fort Collins, CO 80523 Expiration Date: 5/7/2020
Who We Are & What We Are About: Recently recognized by Forbes as one of the Top 10 Best Places to Work in Sports, The Aspire Group is a global sport and entertainment marketing firm that created the outsourced Ticket Marketing, Sales and Service niche, revolutionizing the world of sport and in particular United States Intercollegiate Athletics. As industry leaders, we strive to create the best practices of tomorrow that we call “Next-Practices” within our strategic consulting and research; ticketing, marketing and revenue enhancement; and sports investment optimization capabilities. The implementation of “Next Practices” and the Raise Your Game Executive Development Program raises industry standards through outstanding training, development, and coaching. We produce industry leaders, excellent employees, and winning teams that are dedicated to developing long-term relationships, providing strategic expertise and resources that will take our partners to the next level. For more information, please visit our website at www.theaspiregroupinc.com.
Raise Your Game Executive Development Program: At The Aspire Group, commitment to our clients is matched by an equal commitment to our staff. The Raise Your Game Executive Development Program is a 36-month development cycle designed to accelerate Aspire’s Sales and Service Consultants into management positions. The Aspire Group provides career growth opportunities by preparing staff with a foundation in Ticket Marketing, Sales and Service, Sales Management, Sport Business Management and Life Skills. The Raise Your Game Executive Development Program is recognized as one of the most progressive management training program in the sport industry.
Partnership: The Colorado State University (CSU) Department of Athletics and The Aspire Group have formed a relationship to develop a world-class ticket sales team in Fort Collins, CO. The Athletics Department has employed the services of The Aspire Group because it combines progressive strategies and distinguished execution. Led by expert professionals that stand at the top of the ticket sales and customer service industry, CSU Athletics and its fans will benefit from the commitment to integrity, the most professional ticket sales operation globally and the superior customer service that The Aspire Group brings to every partner. CSU Athletics and The Aspire Group encourage and value a diverse work force and both are equal opportunity employers.
Position Overview: CSU Department of Athletics and The Aspire Group seek a highly motivated, positive and passionate individual who is committed to becoming a sports sales industry leader. We are seeking a proven and decisive leader who can create and energize a professional sales team. The Team Leader, Sales and Service’s revenue will be generated primarily from outbound and inbound phone calls. These calls will be supplemented with email marketing, face-to-face presentations and in-arena/stadium tours. Day-to-day leadership and mentoring of this position will be provided by the Aspire Leadership. The Team Leader, Sales and Service, will receive the tools, programs, and systems necessary to "BE GREAT."
Essential Duties & Responsibilities:
Perform outbound calls and service inbound calls for the CSU Athletics Department for all ticketed sports, including football, men’s and women’s basketball and volleyball. Inventory available for sale at this location include, but is not limited to: new season tickets, season ticket renewals, upgrades and add-ons, group tickets, partial/mini-plan ticket packages, single-game tickets, and stand-alone and seat related donations.
Meet or exceed weekly and monthly sales goals while exceeding client expectations in value and customer service
Grow sales significantly each week by attracting additional business leads
Assist in leading, motivating, developing, coaching and retaining sales team for future succession and opportunity within the organization and The Aspire Group
Work with Fan Relationship Management Center (FRMC) leadership to provide recommendations and present to The Aspire Group and CSU athletics administration various ticket sales strategies, procedures and processes. Identify, explore and research new sales and retention opportunities to grow season ticket, group and mini plan sales.
Assist with the creation, planning, communication, and implementation of special ticket sales projects, promotions and programs
Assist in the recruiting and hiring of new FRMC staff
Help lead weekly FRMC sales meetings
Along with FRMC Leadership, act as a liaison of the Aspire Group and the CSU athletic department.
Assist CSU and The Aspire Group leadership in the reporting and analyzing of weekly sales performance of FRMC staff members
Maintain computerized records of all prospects and customers within Paciolan and Salesforce database
Work home games, performing various ticket sales and service duties as assigned and agreed upon with FRMC Leadership
Contact area businesses and individuals via phone, in-person appointments and networking events to sell season tickets, corporate, partial plans and group ticket plans
Make 60 outbound calls daily
Additional responsibilities as assigned by Management
Qualifications & Requirements:
Strong desire to grow a career in the sports ticket sales industry or collegiate athletics
An established, aggressive, and successful salesperson with proven self-motivational skills and ability to work well with others
Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented
Paciolan Ticketing software and Salesforce Database experience is a plus
Knowledge of the Northern Colorado, Southern Wyoming and Western Nebraska market is a plus, but not required
Excellent communication, presentation and listening skills
Professional image and demeanor
2+ Years of relevant ticket sales experience required, along with a proven ability to meet and exceed sales goals
1 year in Ticket Sales Management/ Team Leader preferred
Must be able to communicate equally well with executives, staff and fans at all levels and be comfortable in a very close supervisory and intense training environment
Bachelor’s Degree from an accredited institution in a relevant field
Compensation: Competitive base salary with the opportunity to earn commission upon meeting or exceeding ticket sales goals. Comprehensive benefits package including medical, dental, vision, other voluntary health benefits and 401k with company match. Excellent paid time off program.
The Aspire Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, color, sex, gender, sexual orientation, religion, creed, national origin, marital status, citizenship status or age.