Mar 26, 2020

Heinz Field Stadium Operations Internships - Heinz Field/ Pittsburgh Steelers - Closing date 18 Apr 2020

  • SportsJobFinder
  • Pittsburgh, PA, USA
Intern operations

Job Description

Internship candidates in Event Operations, Guest Experience, Luxury Suites, Facility Operations, Entertainment Marketing, and Club Events play an integral support role within the Stadium Operations Department. Throughout the season and offseason, students will be able to gain experience by creating event materials, working on relevant projects, and building and maintaining relationships.

Event Day Management – Assist in coordination of Heinz Field event management functions including staffing, communication, and operational preparations. A successful candidate will be actively involved in departmental initiatives and plans with the opportunity to participate in the execution of events as needed.

Private/ Special Event Management – Aid in managing and executing special events at Heinz Field or on the Heinz Field campus. The student selected for this position must be a strong verbal and written communicator, as well as detail and customer service oriented to work successfully with clients and guests. Heinz Field events include private bookings, concerts, festivals, celebrations, high school football games, and non-football related sporting events. Interns will assist in the overall planning of the event, budget and analysis, pre-event set up, and post-event load out when applicable.

Day to Day Operations– Independently manage multiple tasks as assigned by Stadium Operations Department involving inventory, supplies, developing resources, and correspondence. Candidate will have the opportunity to learn and apply knowledge related to venue management systems.

Incident Tracking & Reporting – Assist in gathering data related to event incidents and activity reports after each event. Additional responsibilities will be based on the nature of events and departmental needs.

Managing Staff – The successful candidate will effectively manage staff before, during, and after each event. The best candidate will possess the ability to effectively correspond and communicate with game day team members, internal staff, and partners.

Assisting the Guest Experience Department – Candidate will aid with recruiting, hiring, training, retaining, and recognizing event day team members. Interns will be tasked with creating & implementing new ideas. Interns will be responsible for the distribution of game day event resources throughout the stadium. Candidates will become familiar with and assist in the operation of the Heinz Field Tour Program. Responsibilities include responding to guest concerns, assisting with data entry, compiling research as needed.

Game Day Team Member Hiring & Training – Assist with planning, execution and delivery of hiring events and training sessions. Provide support for check-in procedures, training item distribution, catering, venue set up, and possible facilitation if applicable.

Professional Development – Candidate will assist in identifying professional goals throughout the course of the internship. Key one-on-one sessions with management will be dedicated to career assessment and career growth.

  • Fall internships begin in mid-August and end at the conclusion of the Steelers football season.
  • Bachelor’s Degree and experience in Sport Management, Facility Management or related field.
  • Microsoft Office proficiency is a must.
  • Student must be available 4-5 days a week between the hours of 10am and 5pm as well as select nights, weekends, and/or holidays for events.
  • Must receive academic credit for the internship.
  • Analytical skills, a drive for results, effective communication, self-starter, ability to multi-task, ability to work in a fast paced and busy work environment, organized, guest focus, interest in events, and passion for sports. Ability to work a flexible work schedule including nights, weekends and holidays.
  • This position requires working 40+ hours per week during game weeks or times when events occur at the stadium.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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