Our fantastic client based in Tewkesbury are currently recruiting for Case Managers to join their team on a permanent basis.
This opportunity would be fantastic for candidates with a medical, fitness or well-being background or for candidates who have strong customer service background with a genuine interest in the health and fitness sector.
The successful candidate will be able to show a strong sense of empathy on the phone whilst being able to investigate and fact find on each individual case.
-Establish the current reason for ill health/injury and identify any underlying cause or contributory riskfactors
-Instrumental in the multidisciplinary assessment process by ensuring information is gained sufficient to assess personal and occupational riskfactors
-Effectively communicate to the member, the multifactorial issues associated with the current episode of ill health/injury and how they can personally address the risk factors within their control
-Where appropriate review both private and NHS options when making onward referrals for consultations, investigations and treatment
-Demonstrate a clear understanding of the Rules & Benefits for each individual plan and keep up to date with any changes/amendments made to these policies
-Source appropriate treatment providers whilst always adhering to guidelines outlined in the Rules & Benefits
-Always manage claims within the restraints of the Rules & Benefits
-Ensure any escalations are managed using the appropriate processes and guidelines
-Ensure that all information is accurately recorded inCRM
-Demonstrate a professional and respectful approach during all interactions whether this be internal orexternal
-Develop and sustain relationships with both internal and external customers.
-Experience within a healthcare environment would be desirable or proven customer service experience with a passion for health and fitness.
-Degree educated within psychology, health and nutrition or a similar discipline.
-Ability to use Microsoft office including Word, Teams, Excel, Outlook and PowerPoint
-Demonstrate confident telephone skills using effective listening and empathy with employees and stakeholders, covering both inbound and outbound calls
-Adopt an investigatory approach to cases and to ensure that all obstacles are identified and removed where necessary and or appropriate
-Ability to be able to work confidently with little supervision but at the same time be able to recognise when to seek help, support or clarification
-Maintains productive working relationships
Hours- Monday to Friday, 37.5 hours per week
Salary- Up to £30,000 depending on experience + 25 days holiday and Medical Plan