Wanderers 5-A-Side Facility Customer Service Officer - Western Sydney Wanderers FC - Closing date 4 Dec 2022

  • SportsJobFinder
  • Rooty Hill New South Wales, Australia
  • Nov 04, 2022
casual Customer Service

Job Description

Western Sydney Wanderers FC are currently seeking enthusiastic Customer Service Officers to deliver 5 A Side football competitions and field bookings to the local community at the new 5 A Side facility at Wanderers Football Park, Blacktown.

The Customer Service Officer will ensure the venue is open and staffed for all bookings.  The facility will operate Monday to Friday from 8am to 11pm and weekends 8am to 10pm with the Customer Service Officer ensuring all clients receive the best possible experience at the premier 5 a side facility in Sydney.  Throughout competition periods staff will ensure correct allocation of fields, assist referees in commencing games, ensure games run on time, input results and communicate changes to competition participants, resolve conflicts or disputes and ensure that all participants enjoy the best football competition.

We will proudly offer a safe, inclusive and enjoyable football experience and Customer Service Officers will ensure that all participants adhere to the terms and conditions of entry.

Key Responsibilities

  • Open and Close procedures for the Wanderers 5s Football Facility
  • Customer service point of sale
  • Cash and till open/close procedure
  • Registration/competition administration
  • Facility hire and customer support for bookings
  • Allocate fields and ensure bookings start and finish in a timely manner
  • Maintain cleanliness of facility and equipment
  • Ensure all patrons behave in accordance with the terms and conditions of entry
  • Attendance and financial reporting to the venue manager

Essential Requirements

  • First Aid Certificate
  • Working With Children Check
  • Excellent written and verbal communication
  • Ability to resolve conflict and mitigate negative customer experience
  • Basic office software capability (Outlook, Excel, web based software solutions)

Desirable Criteria

  • Advanced CPR Certificate
  • Football referee accreditation
  • Experience in similar sporting role

Please click APPLY NOW to submit your application, including a cover letter and current resume.