Customer Service Officer, Fawkner Leisure Centre - YMCA Victoria - Salary $23.55 ph - Closing date 23 Aug 2022

  • SportsJobFinder
  • Fawkner Victoria, Australia
  • Jul 26, 2022
Part time

Job Description

At the Y our vision is simple - Amplify Your Voice. Shape Our Community. Challenge Our World

As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better. 

About the Centre

The YMCA has been engaged by Moreland City Council to work together to deliver the vision of an Active Moreland for the entire Moreland community. Fawkner Leisure Centre is one of six Active Moreland sites with a strong membership base carrying over to the swimming lessons. The Centre consists of a heated 25-meter indoor pool, heated 50 meter, 20 meter and toddler outdoor Pools, spa, sauna, fully equipped gym and group fitness rooms.

About the role 

As a Customer Service Officer at Fawkner Leisure Centre you will be greeting members, responding to enquiries via email, phone or in-person, as well as performing general but important administrative tasks. Our Customer Service Officer's always put the customer experience at the forefront of all interactions with people within the community. Some of your responsibilities will include:

  • Provide customers with sales solutions when enquiring about memberships and programs
  • Conduct centre tours with prospective members
  • Follow up customers and members as required
  • Promote available programs and services
  • Accurately receipt, process and balance customer payments

This is a part time position and the hourly rate is $23.55.

About you

With our focus on providing the exceptional customer experience and always providing outstanding customer service, we will be looking for someone who is energetic, can help to create a welcoming environment and enthusiastic about helping and assisting others.

You will be working alongside our other Customer Service Officers, and will also work closely with Duty Managers to ensure smooth service and running of the facility overall.

Qualifications & Experience

  • First Aid and CPR certificates
  • Previous experience in a similar role will be advantageous

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe. As such, we ensure that all of our candidates are appropriately screened (including police check, working with children check and reference checks). To learn more about our commitment to safeguarding children and young people visit


At the YMCA, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:  

  • Flexible working and rostering arrangements  
  • Opportunities for career development and growth  
  • Free access to gyms, recreation, and aquatics centres across the state  
  • Free access to the Virtual Y - online health and wellness  

Essential Requirements