Jan 13, 2020

USHER with Los Angeles Dodgers - Closing date 19 Jan 2019

  • SportsJobFinder
  • Los Angeles · CA
Full time Fan Service

Job Description

The Usher is responsible for providing outstanding customer service by assisting guests to their seats,   providing directions to the stadium’s concessions, seating areas, souvenir locations and other stadium features. 

 

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Greet guests attending all stadium events

• Assist guests in seat locations, resolving customer service concerns and provide general information

• Perform pre-game, in-game and post-game duties 

• Provide assistance to guests with special needs

• Maintain a visible presence and monitor assigned sections

• Guide guests to exits or provide other assistance/instructions in case of an emergency

• Monitor alcoholic beverage activities, recognizing and reporting illegal and improper behavior and reporting it according to policy and procedure

• Work collaboratively with all staff and stadium partners

• Assist in with crowd management efforts

• Perform other duties as assigned

 

QUALIFICATIONS & REQUIREMENTS:

• High school diploma, GED or the equivalent

• Customer service experience preferred

• Must be able to be provide courteous, polite and respectful service to all guests

• Demonstrate excellent communication and interpersonal skills when interacting with guests and fellow employees

• Ability to adhere to department standards pertaining to attendance, performance and conduct

• Ability to walk, climb stairs and stand for extended periods of time

• Able to work evenings, holidays and weekends as needed

• Bilingual skill is preferred


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