Relationship Coordinator - Soccer Assist - Salary £20,000 - £22,000 - Closing date 31 July 2022

£20,000 - £22,000 yearly
  • SportsJobFinder
  • Remote (Remote & office days in Milton Keynes)
  • Jun 16, 2022
Full time Coordination

Job Description

Due to continued growth and expansion of new services we are looking for A-players who want the opportunity to grow, learn new skills, change lives and be an integral part of a fast growing company with a bright future.

Soccer Assist is a scholarship agency that helps student-athletes earn soccer scholarships at American Universities. In addition to this, we run a full time football and educational program as well as deliver a range of soccer programs aimed towards developing talent. Our mission is to become a full service soccer agency that runs academies, secures scholarships, and works with pro athletes.

We’re looking for someone who is a team player, organised and has the ability to learn quickly. Your eye for detail and organisational skills are important to ensure the quality of service we’re delivering to our clients is to a high standard. You must also possess the ability to manage a variety of projects simultaneously, without compromising on the quality. We need someone who will embody the Soccer Assist ethos with a strong passion for helping others.

Within the world of college scholarships, we’d like to think we’re one of the better companies to work for and we believe we’re going to revolutionise the experience and process for our clients.

Mission for the Relationship Coordinator
To support the Relationship Executive & Relationship Manager with all committed Soccer Assist clients. This will range from dealing with clients just signed and welcoming them onto the programme, to
brokering scholarship deals on clients’ behalf with US coaches, and securing scholarship offers. In addition to this you will work closely with the Account Coordinator to ensure the client process is as
smooth as possible.

That being said, the role is not all sunshine and roses – there is some good news and some bad news.

Let’s start with the bad news:
- This is a full time role that requires you to manage multiple projects, work towards deadlines and maintain a high level of quality. You will need to be comfortable taking ownership, using your own initiative and managing your time effectively.
- Your success in the role will be measured based on clear metrics that you will be made aware of if you join us, but you’ll be given the support of the Relationship Executive & Relationship Manager to meet targets. This can mean working long hours from time to time as you may have
periods where you’re dealing with multiple deadlines that require your attention. There will be times when you’re under pressure to perform, so you’ll need to be prepared for this.

Now for the good stuff:
- This is mainly a remote based role with 1-2 working days per month from our serviced offices in Central Milton Keynes.
- As a company we like our people to take ownership of their part of the business and as you progress in your role you will be given more flexibility and autonomy over your work schedule.
- You’ll get to work on exciting projects we deliver, which presents excellent opportunities for travel throughout the UK and abroad leading our tours and experiences.
- You won’t be alone in this role. You will be joining a team of experienced professionals who will help and support you throughout your time to ensure you grow and achieve your potential.
- As our business grows we want our people to grow too, so there will be opportunities to progress in your career within the company. You can go on to build and manage your team or suggest new ideas and have autonomy to bring it to life.
- We work hard on the pitch and enjoy ourselves off the pitch! As a team we regularly organise meals, activities and get togethers to create those lasting memories.

Roles and responsibilities will include, but are not limited to the following:

1. Promotion of client
- Successfully place Soccer Assist clients by securing scholarship offers on their behalf
- Liaise with clients and US coaches to secure best possible deals
- Negotiate scholarship contracts and close agreements to maximize savings for family
- Manage a portfolio of assigned clients effectively
- Work effectively within the placement timeframe

2. Relationships with US coaches
- Build and retain relationships to ensure opportunities will be available for clients
- Create and maintain an onboarding US coach strategy
- Build and maintain strong, long-lasting customer relationships
- Continuous research to find US universities recruiting needs
- Increase US coaches contact/network
- Liaise with US coaches and US Admissions staff (including outbound calls and emails)
- Handle inbound enquiries from US coaches in a timely manner

3. Administration duties
- Update database/CRM with notes/data on a weekly basis and ensure all relevant information is captured throughout the process
- Maintain the speed and quality required for each CRM dashboard stage
- Ensure clients have successfully created their athletes profile on website

4. Placement process
- Understand and retain information about the US route and the Soccer Assist process
- Once client handed over from Account Coordinator, understand their requirements and needs
- Remain in constant contact with Account Coordinator to be aware of any changes to clients needs and requirements
- Consistently offer excellent customer service and successfully place all clients for required class
- Liaise with parents during process when needed

5. Showcase events
- Support the planning and smooth running of all showcase events alongside Relationship Executive and Relationship Manager
- Invite and organise all attendees for showcase events into equal teams, and keep spreadsheet up to date with confirmed attendance in the lead up to the event
- All hands on deck approach on the day of event, to ensure a great experience for clients

Every job has its requirements. These are ours;
- High attention to detail to ensure we deliver an excellent service across all our events and projects.
- Expert knowledge of US collegiate sport - ideally a former US college coach or US college student-athlete. Knowledge of the SAT exam, VISA process, and college eligibility is desirable.
- Proven ability to manage multiple projects at a time while paying strict attention to detail.
- Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive.
- Relevant administration/recruitment experience.
- Experience with MS Office (particularly MS Excel) is essential.
- Excellent verbal and written communication skills are essential. This includes professional email etiquette, timely responses, call-backs and being able to clearly and effectively communicate with individuals.
- Excellent listening, negotiation, and presentation skills.
- Always put in the activity in order to get the results expected - no shortcuts!
- Take ownership and be accountable for your actions

The Package
- Starting salary: £20,000-£22,000
- 28 days paid holiday entitlement + additional Birthday holiday entitlement
- Company NEST pension scheme
- Paid travel expenses
- Monthly team activities
- Opportunity to progress within the company

Application Process
1. Initial exploratory phone call with the Directors and Operations Manager (to be completed by end of August 2022)
2. Individual task presentation (to be completed by end of September 2022)
3. Final questions and reference checks (October 2022), with an aim to start November 2022.

Summary
This role is crucial in creating growth for the business. We believe in growing our people with the business and allowing them to enjoy a level of freedom and autonomy that not many people get to experience at work.