Customer Service Officer - YMCA Victoria - Salary $21.26 to $27.80 ph (+ 25% casual loading) + super - Closing date 4 Jul 2022

£21.26 - £27.80 hourly
  • SportsJobFinder
  • Cowes Victoria, Australia
  • Jun 07, 2022
Part time, casual Customer Service

Job Description

At the Y our vision is simple - Amplify Your Voice. Shape Our Community. Challenge Our World

As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better. 

About the Centre

The Phillip Island YMCA is located in central Cowes, adjacent to the main recreation and sports oval. Incorporating a skate park, indoor sports stadium, sauna, licenced creche, fully equipped health club and group fitness room and spinning room, school holiday vacation care, the facility is popular for both the many local community users and the scores of visitors to Phillip Island tourism destinations.

About the role

The YMCA Phillip Island are seeking a customer focused individual to join the team. The role provides opportunity to work as part of a fun, welcoming team in an environment that promotes health and wellbeing. As a Customer Service Officer at Phillip Island Leisure Centre you will be greeting members, responding to enquiries via email, phone or in-person, as well as performing general but important administrative tasks. Our Customer Service Officer's always put the customer experience at the forefront of all interactions with people within the community.

This role is being offered as either casual or part time, with an hourly rate of $21.26 (+25% casual loading) + super.

This role also includes taking on higher duties of Shift Supervisor during times when the management team are not on site, with an hourly rate of $27.80 (+ 25% casual loading) + super.

About you

With our focus on providing the exceptional customer experience and always providing outstanding customer service, you will need to be an engaging, friendly person, have basic computer skills and the ability to create a welcoming environment and connect with people of all ages and backgrounds.

Qualifications & Experience

  • First Aid and CPR certificates
  • Previous experience in a similar role will be advantageous

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe. As such, we ensure that all of our candidates are appropriately screened (including police check, working with children check and reference checks). To learn more about our commitment to safeguarding children and young people visit

In keeping with current Victorian health directions it is a requirement that staff attending our facilities are fully vaccinated. Please be aware that you will be required to provide evidence of your vaccination status as part of the recruitment process.


At the YMCA, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:  

  • Flexible working and rostering arrangements  
  • Opportunities for career development and growth  
  • Free access to gyms, recreation, and aquatics centres across the state  
  • Free access to the Virtual Y - online health and wellness