After some fantastic initial successful hires this year, we are looking to expand our team even further with new Operations Assistants to meet the increasing demand and growth that the Travelopia Sports Travel and Event Division is achieving. If you are looking to join a great team environment and have a passion for sports, events and travel, come join us!
Who we are – Travelopia Sports Travel and Event Division
The Travelopia Sports Travel and Events Division is made up of 3 brands;
Gullivers Sports Travel - the UK’s leading multi-sports tour operator
Events International – A market-leader in providing premium VIP hospitality packages
Howzat Travel – the UK’s number 1 cricket tour specialist
Based in modern offices in Tewkesbury, Gloucestershire (with hybrid working from home available), we are a fun, sociable team who work hard, value being successful, love being at events and enjoy working together. We pride ourselves on being the best in everything we do. We have been busy over the recent years combining the market leaders in both sports travel packages and premium VIP Hospitality packages all under one roof! This role will be involved in work for both Events International and Gullivers/Howzat at different times of the year.
What you will be doing
You’ll be joining a fantastic team in an entry level role. You will need to bring an incredible work ethic, be happy using spreadsheets, email and the reservations systems throughout the day whilst being a great communicator to our customers and suppliers. This role is heavily focused on customer interaction and as such a passion for customer service with a ‘can do’ and ‘nothing is too much of a problem’ approach to work is necessary.
You will be just as comfortable working in a team as you are working individually with your own tasks and responsibilities.
Reporting into the Event Manager these are some of the items you can expect to be doing and responsible for:
Being the first to handle incoming customer calls and emails, dealing with the enquiries
Proactively contacting customers with regular updates regarding their booking and to ensure we have all the required information
Creating fantastic customer event documentation
Contacting clients in relation to any unpaid debts
Assisting the Event Manager and team in ensuring event profit targets are met
Sourcing supplier costs and quotes for best buying on event spend
Keeping the website up to date with relevant content
Being responsible for accurate and efficient day to day use of reservations system
Providing information to our in-house flights team
Ensuring all Health and Safety and Incident Management documents are correctly filled out
Creating Emails for mass communications using systems
Reviewing stock control and reporting sales data
Packing merchandise and handling fulfilment
What we’re looking for
Above all we are looking for a great, fun person to work with; we are a positive and friendly team who support each other, and we are looking at add to this team dynamic with this vacancy. If you are looking to enter the sports travel & hospitality industry, learn in a busy environment, taking on tasks and responsibilities then this might be the perfect vacancy for you!
Positive outlook and can-do attitude
Fantastic customer service skills
Great phone and email manner
Strong attention to detail and accuracy in your work
Highly organised with ability to multi-task
Able to prioritise your workload and take direction to meet deadlines
Strong communication skills
Calm under pressure
Unwavering commitment to the task
Willing to Travel
Ability to identify and create profit opportunities
Good Excel skills
Interest in sport, events and travel (and spreadsheets!)
If you are looking to start your career or have a change of direction, have a passion for events, love sports and travel then we have a vacancy for you! We can offer you the chance to work on bucket list sporting events, travel, earn a competitive salary, increase earnings with a bonus scheme, a great team environment, a modern office, monthly staff socials, flexible hybrid working and if that isn’t enough, we have free fruit too! You will have a wide variety of work, the support of a great Operations team who successfully deliver operations to events around the world.