2 jobs found in hawthorn

Reporting to the Director, this Customer Liaison position will be the face of Swimming with Excellence each weekday afternoon before, during and for a short period after lessons. The person who is successful for this role will be liaising with existing and potential customers thus pivotal in retention and expansion. While swim school experience is not necessary, an appreciation of the importance of quality swimming and water safety education is essential.  Functions of the role will include: Managing enquiries via phone, email and face to face Supporting the needs of existing customers ensuring they are heard, understood and promply responded to Regular email communication to keep customers informed, engaged and connected Maintaining the Swim School database, enrollment process and daily reconciliations Other duties as directed Essential Requirements First Aid Certificate Current Provide/Perform CPR HSC/VCE equivalent Working with children check Drivers Licence Attachments Position Description - Customer Liason Coordinator

Great team, families and location. An opportunity exists at Hawthorn Swimming Clinic (est. 1972) for positive and friendly Swim Instructors. Our Clinic possesses an enviable reputation for teaching children to swim in a friendly, fun and private environment. We are family-owned and operated, and pride ourselves in creating the best environment for our team and swimmers to thrive. Boutique state of the art facilities with beautiful clean warm water all in a family spa-style setting.  The successful applicant will be responsible for delivering our Learn to Swim program that focuses on teaching children to swim from infant through to junior squad level as well as water safety awareness program. You will be required to: Experience in teaching young children (6 months to 10 years) is highly desired. What can we offer you? Great Employee Benefits Work / Life Balance Guaranteed best water quality you have ever swum in- no goggles required. SOFT of eye, hair & skin. Be part of our history and progress: Family owned and operated we have created a proud, safe and sustainable environment at HSC and we want to continue to enhance the community spirit and overall experience of the HSC families. Do you have what we need? In this role, you will be responsible for the efficient day-to-day delivery of LTS classes at Hawthorn Swimming Clinic in accordance with our families' expectations, legislation, and operational policy. In this position, you will be required to work flexible hours, which can include weekends. Our clinic is based in Hawthorn in a private family-friendly setting. Essential Requirements Current Provide/Perform CPR Teacher of Swimming and Water Safety / Swim Australia Teacher HSC/VCE equivalent Working with children check Excellent communication skills and ability to demonstrate a variety of aquatic skills to children of all abilities The ability to work effectively as part of a team and contribute in a way that adds to the effectiveness of the team Excellent interpersonal and customer services skills Demonstrated willingness to participate in industry training and professional development courses You will be able to demonstrate an ability to attract, plan and deliver high quality programs and lessons. Your people and administrative management skills as well as communication, negotiation and problem solving skills will be critical to your success in the position. Desirable Criteria Relevant Tertiary Qualification Level 1 Coaching Accreditation Level 1/Basic First Aid Level 2/Senior/Apply/Provide First Aid Teacher of Babies and Toddlers / Infant and Preschool Aquatics Teacher of Competitive Swimming / Competitive Strokes Teacher of Inclusive Aquatics / Learners with Disability Teacher of Adolescents and Adults Bronze Medallion Development (Bronze) Swimming Coach Accreditation Ability to speak Mandarin is highly desirable