5 Support jobs

Band 5 ($70K plus super) Permanent ongoing position This position will provide support to the various sporting and recreational clubs for use of recreation facilities within the City of Whitehorse and facilitate the planning and development of recreation resources and opportunities for the Whitehorse community. The role will: Liaise with and develop effective working relationships with key stakeholders such as sporting and recreational clubs in the provision of advice and management of recreation projects. Provide advice to sporting and recreational clubs on Council related matters as required. Process and administer the seasonal booking of sports fields and associated facilities. Manage and administer various sport and recreation lease agreements or related documented arrangements as required. Support the delivery of development opportunities to educate and develop the capacity of local clubs and associations throughout the municipality. To be successful, you will have: Tertiary qualifications or significant working knowledge in Leisure, Recreation, Sports Management or a related field. Demonstrated knowledge of and experience with working with sporting and recreational clubs and/or volunteers. Experience in project management and demonstrated ability to prioritise a number of projects and tasks in a busy and demanding role. Demonstrated experience in reviewing/developing and implementing operational processes. Highly developed customer service and stakeholder management skills Demonstrated ability to show initiative and be a positive contributor to work place culture and team performance. Whitehorse City Council provides a supportive workplace with a variety of flexibility options, ongoing professional development opportunities, employee recognition programs and salary packaging opportunities, including more affordable child care & gym memberships at Council owned facilities. Further information can be found here:  whitehorse.vic.gov.au/Employment .  Desirable Criteria Sports Management / Business Degree Leisure/Recreation/Tourism Degree

Summary The IT Support Technician provides hardware and software support for all end-users and end-user devices at Legends Global Merchandise (Formerly MainGate) including headquarters, distribution centers, remote offices, stadiums, retail stores, mobile event locations, and other locations where Legends Global Merchandise operates technology.     Essential Duties and Responsibilities  Administers and supports end-user devices, including desktop and laptop computers, Macintosh workstations, mobile devices, IP phones, printers, and networking equipment  Prepares, maintains, tests, and supports point-of-sale systems, including registers, mobile devices, barcode scanners, credit card scanners, printers, wireless networking equipment, and Internet connectivity for scheduled events, stadiums, and retail locations  Supports end-user applications, including third-party and custom applications, and performs software installations and upgrades  Responds to user support requests received via telephone, e-mail, or in person, and resolves incidents and problems per established policies, procedures, and service-level agreements  Escalates user support issues as necessary and appropriate, when unable to resolve within established service-level agreements  Maintains ticketing system, asset management program, and knowledgebase for all user support issues and hardware/software inventory  Builds and maintains standard computer images of operating systems, software applications and configurations for physical and virtual desktops  Prepares and upgrades computer equipment for employees, including setup, installation of software, and configuration of standard settings in accordance with policies and procedures  Works closely with the Finance Department and Director of Asset Protection on post-event sales audits to identify any sales discrepancies or fraud Performs basic system administration tasks including account provisioning and removal, e-mail setup, and maintenance of e-mail distribution lists, security groups, and individual system and directory permissions  Provide basic day-to-day training and instruction to end-users on systems, applications, security, policies, and procedures applicable to their individual job functions in order to maximize end-user productivity  Setup and configuration of new and temporary retail sales locations, and closing of retail sales locations  Maintains confidentiality with regard to the information being processed, stored, or accessed by the end-users on the network  Provides on-site support for local events, and special events requiring travel as needed  Provides after-hours, on-call support for end-users as assigned  Special projects, requests, and other duties as assigned    Education and/or Experience 2-year degree in related field, or minimum of 2 years work experience in help desk, desktop, application, or point-of-sale support    Job Knowledge, Skills and Abilities  Strong attention to detail and accuracy  Ability to communicate technical information to nontechnical personnel, and excellent verbal and written communication skills  Working knowledge of and ability to install, configure, maintain, and troubleshoot computers, mobile devices, phone systems, wired and wireless networks, applications, and related hardware and software  Strong customer service skills including the ability to “think like the customer”  Ability to learn and support new systems and applications  Ability to work independently and as part of a team  Skill in planning, resource management, inventory control, and establishing priorities  Ability to multitask and work in a fast-paced environment  Ability to manage work load and deliver results within established deadlines  Strong organization, decision making, and critical reasoning skills  Flexible hours and after hours on-call support, including nights, weekends, and holidays  Up to 25% travel to event locations    Training Requirements Proficient and highest level of knowledge on MainGate’s systems, policies and procedures TCE (Total Customer Experience) Training   Supervisory Responsibilities  This position has no supervisory responsibilities.    Physical Demands  Ability to move and handle systems and equipment generally weighing 0-50 pounds.    Work Environment Position is located in a busy office with constant interruptions. Event environments are not typically climate-controlled and can be exposed to dust, weather, odors, large crowds and noise.

Job Purpose The main purpose of this role is to act as the first line of support for British Rowing members, ensuring high levels of satisfaction among new and existing members by providing them with effective and timely assistance from British Rowing, when they need it. The Membership Support & Operations Officer takes the lead on answering all inbound queries from our members, mainly via telephone and email, with support from the Membership Services team and the wider organisation. This is a customer service role and reports to the Head of Membership. Responsibilities Customer Support ● Be the first line of support for members’ telephone calls, resolving their queries in a friendly and timely manner. ● Be the first line of support for all membership emails and other written enquiries, ensuring high quality responses with minimal resolution times. ● Optimise all automated membership communications, including template responses. ● Track, report and analyse call and email volumes, escalating issues or significant changes to Head of Membership as necessary. ● Identify, develop and own website FAQs, plus any self-help content which can reduce inbound calls and emails. ● Support the process of the annual membership survey, including promotion, analysis and reporting. Operations ●Identify and report on improvements with our online membership management system, to optimise the member experience. ● Identify, report and own any issues with the online membership management system. ● Manage the relationship with British Rowing’s fulfilment partner, ensuring they have what they need to ensure the timely printing and posting of our membership pack and cardsl. ●Organise and deliver British Rowing’s Volunteer of the Year awards, working with other teams as necessary. Other ●Provide short term and holiday cover for other functions in the Membership Services team. ● Support British Rowing in the delivery of its strategic plan and ensure all stakeholders have the best experience of British Rowing.

If you take pride in supporting the development of young people and can fuel their enthusiasm for sport and learning, then you could be a valuable member of our welfare team – responsible for the safety and well being of young players on our camps. Some of the responsibilities include: •Being a part of creating a safe and positive environment which supports players learning whilst having fun •Supporting and inspiring our young players in all aspects of camp life outside the classroom and off the sports field. •Ensuring players are happy, safe, learning and engaged in camp life. •Living in the boarding houses with the players, eating with them, encouraging them and helping to create and run the evening activities programme •Assisting the senior welfare staff to deal with and record players’ medical, home-sickness or welfare problems. Training will be provided. This role is suited to energetic people who enjoy working with children, enjoy sports, can demonstrate a passion for youth development, and are looking to start a career in teaching, sports or related industries. We are looking for people who are friendly, proactive, approachable and can contribute to a positive team working environment. Any previous experience working with children is also helpful. All our roles are residential; food and accommodation are provided throughout the entire period of employment. The minimum commitment we ask for from staff is two consecutive weeks however, as our camps across July and August, there is opportunity to work for up to seven weeks.

The BAC was established by a group of athletes in 2004 owing to an increasing awareness that there was a real need for an independent body in the UK to both represent the views of all British athletes as well as ensure that athlete welfare and wellbeing was central to all decision making in high performance sport. Under new leadership in 2017, UK Sport undertook an independent review of Athlete Voice and Representation in the system and concluded greater investment needed to be made in this area if improved support was to be provided to athletes. The BAC built the foundations of its new strategy off the back of this athlete review and as a consequence, it received a much greater investment from UK Sport for the Tokyo 2020 Olympic and Paralympic cycle. The BAC is now focused on providing its entire membership (circa 1400 athletes) with world class advice and support, together with ensuring the collective athlete voice is listened to and used to influence future decision making. The BACs priority over the next couple of years is to ensure it is firmly embedded within the high-performance system and is seen as a fair and independent organisation that adds value not only to athletes, but to the system as a whole. The BAC is passionate about ensuring that equality of opportunity exists within the high-performance system, that athletes are not discriminated against for any reason and that all athletes have equal opportunity to fulfil their dreams and sporting potential. In order to achieve this the BAC is committed to building strong relationships on the ground with athletes so they have accessible and readily available opportunities to seek help and advice, as well as educating and empowering athletes to support their peers and take up leadership roles in their sport, such as becoming athlete representatives. The BAC will also provide expert and professional support for all athletes should they want to pursue formally any concerns that they may have. If necessary, the BAC is also able to provide athletes with pro bono legal advice and support to challenge inappropriate or discriminatory behaviour. KEY ROLE RESPONSIBILITIES: • Deliver effective confidential athlete advice and support underpinned by effective case management administration. • To advise and support athletes through a range of issues with the potential to impact on performance including but not exclusive; grievance, disciplinary, selection and appeals, mental health referrals and general welfare issues. • To liaise with key stakeholders including UK Sport, Sport Resolutions UK, the BAC’s legal partners, NSPCC Child Protection in Sport Unit and NGBs, in support of BAC work. • Review and analyse cases to ensure appropriate external and internal lessons are identified, best practice is shared and lessons are learnt. • Where requested by an NGB, act as an independent observer on selection panels. • To play an active role as a member of the BAC, participating positively in discussion and decisions relating to the BAC’s future strategy and associated programmes and projects. MISCELLANEOUS • To attend meetings, workshops and seminars, which are reasonably deemed to be relevant to the fulfilment of the demands and responsibilities of this role. • To maintain the highest standard of professional conduct at all times with athletes, stakeholders and colleagues. • To maintain confidentiality and integrity in all matters. • To follow Health & Safety procedures laid down by the Company in order to ensure the safety of self, colleagues and others. ESSENTIAL • Experience of case management, processes and delivering successful outcomes/resolutions. • Ability to handle complex, confidential case information and records. • Ability to play a supporting role to individuals requesting support. • Ability to effectively communicate in a range of different circumstances including situations with high levels of stress. DESIRABLE • Understanding of high-performance sport environment, system and structure in the UK. • Knowledge of safeguarding children and/or vulnerable adults. • Working knowledge of Microsoft Office. • An enthusiasm and interest in sport. BEHAVIOURAL COMPETENCIES AND QUALITIES • Enthusiastic, self-starter with strong communications skills and initiative. • Ability to build strong professional relationships. • Working with integrity and honesty to gain the trust, confidence and respect of athletes, coaches, support staff including colleagues. • Ability to actively listen. • Well-organised with the skills to prioritise workload effectively. • Committed, enthusiastic and motivated. • Willingness to accept and encourage constructive challenges. • Promote shared values and organisational culture. QUALIFICATIONS • Degree or similar-level qualification (is highly desirable but not essential). • Work place mediation certified would be highly desirable. Click here to download more information. http://britishathletes.org/wp-content/uploads/2020/01/290120_ASM-JD-FINAL.pdf This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and may be amended from time to time in the light of the changing needs of the organisation through appropriate processes of consultation and the mutual agreement of both parties. The BAC promotes inclusion and diversity and welcomes applications from everyone. If you have any particular requirements in respect of the recruitment or interview process, please mention this in your covering letter.