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Tickets.com  is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.   We are seeking a  Desktop Administrator ! The ideal  Desktop Administrator  possesses an excellent customer service attitude, a great deal of creativeness in troubleshooting and problem solving, and who is ready to help maintain our desktop infrastructure. This includes installing, diagnosing, repairing, maintaining, and upgrading all employee laptops and desktop systems. In addition, this person will troubleshoot and resolve, as possible, the office LAN. The desktop infrastructure consists of both MAC and Microsoft Windows workstations.  Build and deploy new systems (laptop and desktop) following company standards. Provide on-going operational and troubleshooting support including OS releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities. Performance monitoring, troubleshooting, and tuning for all end-user systems. Support mobile devices: configuration support, synchronization support. Serve as first level support to resolve desktop system issues as reported by the end-users. Identify and recommend solutions or other technologies to enhance and improve the environment. Ensure all issues are tracked utilizing trouble ticket management tool. Make certain all equipment inventory is tracked by the inventory management system. Minimum 2 years IT experience. Minimum 3 years of experience supporting Microsoft systems (Win 7, 10), OS X 10.x. Must have knowledge of PC hardware architecture. Minimum 2 years of experience supporting Dell, Lenovo and Apple laptop/desktop. Must have knowledge of typical desktop applications, (i.e., Microsoft Office and O365, Chrome/Safari, etc.). Must have experience working in a virtual environment including VMWare. Preferred experience working with virtual desktops and thin clients in a Citrix VDI environment. Must have experience supporting engineering end-users. Must have knowledge of desktop architecture build methodologies including Microsoft Windows Deployment Server and Apple Deployment Server utilizing JAMF. Must have good understanding of other IT disciplines, (i.e., Telecom, Datacom, Messaging, Server operations, etc.). Must have exceptional Customer Service skills. Must have excellent written and oral communication skills. Remote evening and weekend work as required including having high speed home internet access. Position will require participation in a rotating on call schedule to provide 24x7 support to end users.  Minimum 2-year degree in Computer Science or related field OR degree from Technical Trade School. Preferred candidates will have Microsoft certifications (MCSA, MCSE).   If you think you’re a good fit for this position and the team, we’d love to hear from you!   Come work for  Tickets.com , we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders. Job Type: Full-time Location: Costa Mesa, CA   We offer an Outstanding Benefits Package that includes: Medical 3 PPO Plans through BCBS Dental PPO Vision  STD & LTD 401K Life & Supplemental Insurance Paid Time Off (PTO, STO, 13 Holidays) HSA & FSA Legal Plan Pet Insurance  Tuition Reimbursement    No Relocation Assistance Provided  Tickets.com is an Equal Opportunity Employer