1 Membership jobs

Responsibilities Strategic Development: • Identify and implement strategic and tactical ways to deliver a significant increase in the number of British Rowing members and membership revenue. • Ensure the structure and benefits of British Rowing membership continue to meet the demands of all customer segments within the rowing community. • Ensure the structure and benefits of affiliation to British Rowing continue to meet the demands of rowing clubs and competitions. • Work with British Rowing's Head of Technology to identify new products, services, tools and systems to better support British Rowing members and the Membership Services team. • Review and enhance British Rowing's end-to-end member experience and CRM model, ensuring all touchpoints and communications are optimised to increase member acquisition, improve retention and reduce churn. • Work with British Rowing's Insight Manager to use customer research and data analysis to better understand and improve the member experience. • Develop strong, collaborative relationships within British Rowing and across the wider sport and membership sectors. • Support British Rowing in the delivery of its strategic plan and ensure all stakeholders have the best experience of British Rowing. Operational management: • Support the Membership Services team in ensuring all customer queries are managed through our channels, systems and processes, to the agreed timescales. • Act as product owner for all online systems related to the sales and management of British Rowing membership. • Oversee the running of British Rowing’s annual membership and affiliation-related processes, especially the annual club affiliation, club safety audit processes and editing of the British Rowing Almanack. • Work with British Rowing’s Communications & Marketing team to plan, measure the performance of, and optimise all communications to members, including monthly membership updates and all renewal emails. • Manage relationships and budget with all partners and suppliers, especially our member insurance provider and external printing and fulfilment partner. • Work with British Rowing's Insight Manager to ensure regular internal communications around membership numbers, trends and associated data. • Work with and support senior volunteers in key British Rowing committees as required. Team management: • Ensure the Membership Services team have all they need to provide outstanding customer support, including being appropriately resourced and supported by the wider organisation during key busy periods of the year. • Through effective line management and leadership, ensure the Membership Services team are happy, motivated and high-performing in their roles. How to apply If you are interested in the role, please email your CV alongside a covering letter to HR Manager