SportsJobFinder
Frisco, TX, USA
The Retail Customer Service Lead is responsible assist in the establishment of our departmental policies and procedures. A lead works closely with the leadership team in order to ensure a professional approach in dealing with our customers at Dallas Cowboys Merchandising, LLC.
Job Duties:
Able to work well within a team environment, offering assistance and support to team members whenever necessary.
Able to give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction.
Able to give detailed feedback on performance of team members to Management for staff evaluation purposes
Step in to attend to escalated calls and resolve the issue for the customer
Delegate different customer service duties to team members to ensure a faster and smoother flow of operations through division of labor
Collaborate...
