9 Customer Service jobs

***Due to the COVID-19 outbreak, the Columbus Blue Jackets are currently under a hiring freeze for the foreseeable future. We will notify all applicants when we are ready to move forward with the hiring process.*** Summary The Season Ticket Service Manager, under the direction of the Director of Service & Retention, is responsible for assisting in the daily management and support of the ticket Service team in a continuing effort to provide world class client service to maximize our season ticket holder retention and generate incremental revenue through the sale of full season, partial season and group tickets. In addition, this position will oversee the management of season ticket accounts within the Lexus Lounge. Supervisory Responsibilities   Support the Director of Service and Retention in day-to-day management and planning for the ticket Service team; including hiring, performance and evaluation meetings, goal setting meetings, account conflict resolution, STH event management and any additional duties requested by Director of Service and Retention.  Essential Duties and Responsibilities  include the following. Other duties may be assigned Manage all Lexus Lounge Accounts and all aspects of the Lounge. This includes day-to-day service for all Lexus Lounge Accounts, pro-active communication about special events and benefits, phone calls, manage any and all complaints, resolve issues, visit clients, plan events specific to Lexus Lounge clients, liaison with Lexus Lounge/concessionaire staff to ensure the best possible food and beverage experience, overall enhancement of the Lexus Lounge experience.  Manage and respond to the general inbox. Assist Director of Service & Retention in updating and monitoring CBJ website membership pages.  Maintain a photo library of all our STH events.   Assist in the execution and management of game night responsibilities, as well as all Season Ticket Holder special events such as Skating Events, Pre-Season Party, Chalk Talks, Tunnel of Pride, Happy Hours, etc.    Assist in managing, training, coaching and development of the Service team, including sales and service activities, coaching, mentoring and providing continuous feedback.  Oversee and contribute to all sales efforts involving season tickets, partial plans, corporate/premium sales and group sales, including implementing effective monthly sales and service contests to motivate Service team to exceed their goals. Contribute to weekly meetings with the Service team to facilitate discussion and sharing of ideas related to growing ticket sales revenue and touchpoints. Develop recommendations and collaborate with leadership team for sales and client service initiatives, programs, events and retention strategies for the department.  Build and maintain viable customer and prospect databases in CRM and Archtics.  Available to work flexible hours, including but not limited to evenings, weekends & holidays.   Competencies   To perform the job successfully, an individual should demonstrate the following competencies: Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods. Team Leadership - Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments. Conflict Resolution - Encourages open communication; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts. Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills. Qualifications   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Education and/or Experience   Bachelor’s degree required  Minimum of 3 years successful ticket sales and service experience in sports Minimum of 1 year of supervisory/leadership experience preferred   Computer Skills   To perform this job successfully, an individual should have knowledge of Microsoft Office, Microsoft CRM, Ticketmaster and Archtics software.     Physical Demands and Work Environment   While performing the duties of this Job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand and walk. The noise level in the work environment is usually moderate.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

*In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen. *   Job Title: Part Time Sales and Service Consultant Reports To: Manager of Sales and Service, The Aspire Group Location: South Dakota State University Brookings, SD 57007 Expiration Date:   05/06/2020 Who We Are & What We Are About:  Recently recognized by Forbes as one of the Top 10 Best Places to Work in Sports, The Aspire Group is a global sport and entertainment marketing firm that created the outsourced Ticket Marketing, Sales and Service niche, revolutionizing the world of sport and in particular United States Intercollegiate Athletics. As industry leaders, we strive to create the best practices of tomorrow that we call “Next-Practices” within our strategic consulting and research; ticketing, marketing and revenue enhancement; and sports investment optimization capabilities. The implementation of “Next Practices” and the Raise Your Game Executive Development Program raises industry standards through outstanding training, development, and coaching. We produce industry leaders, excellent employees, and winning teams that are dedicated to developing long-term relationships, providing strategic expertise and resources that will take our partners to the next level. For more information, please visit our website at www.theaspiregroupinc.com. Raise Your Game Executive Development Program:  At The Aspire Group, commitment to our clients is matched by an equal commitment to our staff. The Raise Your Game Executive Development Program is a 36-month development cycle designed to accelerate Aspire’s Sales and Service Consultants into management positions. The Aspire Group provides career growth opportunities by preparing staff with a foundation in Ticket Marketing, Sales and Service, Sales Management, Sport Business Management and Life Skills. The Raise Your Game Executive Development Program is recognized as one of the most progressive management training program in the sport industry. Partnership:  The South Dakota State University department of Athletics and The Aspire Group have formed a relationship to develop a world-class ticket sales team in Brookings, SD.  The Athletics Department has employed the services of The Aspire Group because it combines progressive strategies and distinguished execution. Led by expert professionals that stand at the top of the ticket sales and customer service industry, South Dakota State University Athletics and its fans will benefit from the commitment to integrity, the most professional ticket sales operation globally and the superior customer service that The Aspire Group brings to every partner.  South Dakota State University Athletics and The Aspire Group encourage and value a diverse work force and both are equal opportunity employers. Position Overview:  South Dakota State University Athletics and The Aspire Group seek a teachable, positive and passionate individual who is committed to becoming a sports sales industry leader. Sales and Service Consultant’s revenue will be generated primarily from outbound phone calls. These calls will be supplemented with email marketing, face-to-face presentations and in-arena/stadium tours. Day-to-day leadership and mentoring of this position will be provided by the Aspire Leadership.  Sales and Service Consultants will receive the tools, programs, and systems necessary to "BE GREAT."  Essential Duties & Responsibilities:    Perform outbound calls and service inbound calls for the Athletics Department for all ticketed sports. Inventory available for sale across at this location include, but is not limited to: season tickets, renewals, upgrades and add-ons, group tickets, partial/mini-plan ticket packages, single-game tickets, and stand-alone donations.    Meet or exceed weekly and monthly sales goals while exceeding client expectations in value and customer service.  Grow sales significantly each week by attracting additional business leads. Maintain computerized records of all prospects and customers within Ticketing/ CRM database.  Work home games, performing various ticket sales and service duties as assigned and agreed upon with FRMC Leadership. Contact area businesses and individuals via phone, in-person appointments and networking events to sell season tickets, corporate, partial plans and group ticket plans. Make 200-250 outbound calls weekly. Additional responsibilities as assigned by Management.      Qualifications & Requirements:   Desire to start and grow a career in the sports ticket sales industry or collegiate athletics.     Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented.    Previous customer service or retail sales experience; display a genuine desire to help people.    Excellent communication, presentation and listening skills.     Professional image and demeanor.     Ability to work well with others and comfortable taking initiative.    Experience in ticket sales is preferred but not required    Bachelor’s Degree from an accredited institution or equivalent experience.    Compensation:   Pay for this position offers $14 per hour with the opportunity to earn commission upon meeting or exceeding ticket sales goals.    The Aspire Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, color, sex, gender, sexual orientation, religion, creed, national origin, marital status, citizenship status or age.  

Reporting to the Regional Manager, the Club Services Officer is responsible for building effective “one on one” relationships with an assigned group of clubs and tasked to fully understand a club’s needs and priorities and work with the clubs to identify areas to build capability. The Club Services Officer will need to focus on four key objectives to significantly grow and enhance the sport of Sailing; Build relationships with the Clubs and Classes to develop their capabilities; The delivery of Australian Sailing services to clubs and class associations within the region; Deliver national programs to substantially grow participation in sailing across age groups. Deliver national training courses to enhance and improve the experience of participants; Principle Accountabilities This is a role that will evolve over time and be tailored to suit local requirements. Initially, the following tasks will be incorporated into the Club Services Officer role: Club Support Share best practice from the club network and sport Online service training with support from the central team Seek to increase the number of clubs delivering accredited training programs Support and provide input into the development of new resources for clubs as required Support club’s development and implementation of participation pathways Promote grants and funding opportunities and support clubs in application process Helping to develop clubs’ capabilities and capacity with regards to sport development and participation Participation Support of Discover Sailing Centres including applications, annual reviews and renewals Coordinate the promotion of programs in conjunction with the Training & Education and Marketing & Communications teams Connect clubs to schools and other organisations to grow participation Support Discover Sailing Centre staff with training and induction Mentor Discover Sailing Centre instructors and principles Work with Discover Sailing Centres to maximise their growth potential and productivity Capacity Building Provide and facilitate training courses and connect clubs to instructors, officials and specialists; Assist to recruit and train coaches, race officers and volunteers; Support and administer courses for instructors, coaches and officials Development and maintenance of calendar of training courses Projects You may also be designated projects related to State or National objectives. Key Relationships Australian Sailing Regional Manager Clubs Services Officers- nationally Education & Training Online Services Other AS functional areas Sailing Stakeholders Clubs & Classes Accredited Sailing Centres Private Operators Chief and Senior Instructors Instructors and coaches External Dept. of Sport & Recreation Industry Associations Maritime Authorities Councils Local Schools & community groups Attributes Qualifications & Experience Leadership skills and demonstrated ability to develop and implement strategy and business plans in the context of: Planning with set timelines and deliverables; Budget management; Risk management; Managing a diverse group of stakeholders including volunteers; and Research and analysis. Additional experience, accreditation or licences: A background in sailing - either through club management, participation, competition or industry Sports Administration/Management Experience Teaching qualifications - Cert IV or tertiary Drivers licence Boat Licence Senior First Aid certificate   Working With Children check Knowledge & Skills Demonstrated commitment to high quality service delivery and customer satisfaction. Ability to effectively communicate with diverse audiences - including written and verbal and electronic channels. Demonstrated understanding of the drivers and barriers of sports participation, and the ability to develop strategies toward increased participation. Experience and technical knowledge of sailing as a recreational activity and as a competitive sport- either as a participant or in club administration Ability to work both autonomously and as an effective part of a larger team while also managing various stakeholders. Be a confident presenter and communicator, with a high level of interpersonal skills, with excellent relationship management, influencing and listening skills. Ability to communicate technical information to non-technical audiences Planning- able to manage and prioritise multiple tasks,  schedules and deadlines. Personal Attributes Personal and professional values that align with the sporting values of respect, integrity, teamwork and excellence. Management and leadership skills that inspires a sense of purpose and direction. Ability to build and sustain effective and productive relationships with diverse stakeholders. A passion for the sport of sailing and a desire to see it grow Outcomes focused with a strong desire to make a positive contribution Flexible and adaptable with respect to working outside of traditional working hours as the position will require face to face interaction with clubs and other stakeholder organisations. The role will involve travel and possible weekend and after hours work Essential Requirements Level 2/Senior/Apply/Provide First Aid Working with children check Drivers Licence Boat Licence Desirable Criteria Physical Education Degree Certificate IV in Training and Assessment Attachments 200227 CSO PD

Klim Swim is looking for an experienced swim teacher to join our team! With a  minimum of 3 years experience teaching , your role as our Senior Teacher and Customer Service Office will require you to lead by example both in and out of the water.  Working as both a swim teacher and on customer service you will be the first impression our customers have.  This job requires you at times, to work autonomously and take initiative when necessary. Ideally you are someone that is driven, trust-worthy, has great communication skill and leads by example e.g. Ryan Gosling from the Notebook The Role: This is a versatile position which will see you working in all facets of the program.  These roles include: A weekly commitment of a minimum of 10-15 hours Made up of both customer service and learn to swim teaching. Including 1 weekend shift School Intensive Program Teaching Availability for Cover Shifts Administration work during quiet periods in the school holidays Duties: Learn to Swim duties will include: Lead the team to excellence by example Ensure positive customer experiences within all lessons Learn and present the Klim Swim teaching system Create a fun and informative class for young students Customer Service Duties will include: Greet customers by name when they walk through the door Be the point of contact for parents with question, concerns or feedback Answer enquires via phone and email Mark attendance Ensure staff are compliant to Klim Swim code of conduct Assess students and track student progression Ensuring the smooth running of Learn to Swim Program Ensuring the facility is clean and presentable at all times Assist with the planning and execution of the Klim Swim Learn to Swim program, holiday program and school intensive program Training: Paid administration training will be provided for the right candidate, commencing 17th June (4 weeks total). During this time, you will be assigned to a mentor at all times.  Klim Swim Richmond Essential Requirements Level 1/Basic First Aid Current Provide/Perform CPR Teacher of Swimming and Water Safety / Swim Australia Teacher Working with children check Desirable Criteria Relevant Tertiary Qualification Pool Lifeguard Award Teacher of Babies and Toddlers / Infant and Preschool Aquatics Teacher of Competitive Swimming / Competitive Strokes Teacher of Inclusive Aquatics / Learners with Disability Teacher of Adolescents and Adults National Police Check

The Premium Services Coordinator will support the Premium Seating Services and Operations team with initiatives geared toward Premium Seating client service, appreciation and retention.  This role will focus on building strong relationships with our premium clients by providing world class service. *Only candidates that provide a cover letter will be considered.   ESSENTIAL DUTIES AND RESPONSIBILITIES:    ·       Manages Premium accounts in Mystic Lake’s Club Purple Couches in regards to touch points, relationship building, gifting and event programs. ·       Lead all management for the Black Jacket Team for all Vikings Game Days, as well as premium events at U.S. Bank Stadium and Twin Cities Orthopedics Center.  ·       Manage Premium Single Game Suite accounts once sold by sales team from time of booking to follow up after the game. ·       Work directly with service providers (SMG, Aramark, Ticketmaster, etc.) to maintain superior service levels to premium accounts. ·       Fulfill all suite/premium account requests for non-Vikings event use including, communication of events, ticket fulfillment, special requests and event presence. ·       Create and execute moments that “delight and surprise” by using unique personalized client CRM information. ·       Assist in the planning and execution of exclusive Premium Seat Client appreciation events, including hosting opportunities, gifting and appreciation. ·       Participate in research and development of Premium Seat industry best practices. ·       Possess extensive suite menu knowledge for both food and beverage in all premium areas. ·       Manage timely communication of special events and suite member experiences ·       Record out all points of contact including but not limited to: emails, hand written notes, phone calls, meetings and event attendance.   ·       Work with Executive Leadership to create fresh and unique experiences for all of our guests both on game day and with outside events. ·       Promptly address service recovery opportunities. QUALIFICATION REQUIREMENTS:  ·       Bachelor’s Degree required. ·       2-4 years in a luxury hospitality/upscale suites service environment in a guest service/customer facing role.  ·       Experience with CRM software Archtics, Microsoft Office. ·       Ability to deal with a variety of projects and workload in a fast-paced environment. ·       Must be willing to work a flexible schedule including all home games, evenings, weekends and holidays. ·       Excellent reading, writing and oral proficiency. CONFIDENTIALITY REQUIREMENTS:    This position may require the individual to have access to confidential records and information.  To successfully perform this position, confidentiality of the information with which the individual has contact must be maintained.   PHYSICAL DEMANDS:   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to perform physical tasks such as lifting and moving boxes etc.  The ability to stand or walk for long periods of time.   The ability to sit at a desk for long periods of time.   Game days will require the person to navigate the stadium, suites, etc.   WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standard office for regular office hours, on-site events

LEGENDS Founded in 2008 as a hospitality management company, Legends has transformed into a holistic experiential services agency with more than 1,200 full-time and 30,000 seasonal team members globally. Legends has three core divisions operating worldwide: Global Planning, Global Sales and Hospitality, offering clients and partners a 360-degree platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.   THE ROLE      The Customer Service Manager will report to the Director of Human Resources.  The successful candidate will help lead the locations efforts in creating and maintaining a culture of service, while assisting in all public facing location communications.  This shall include the employee surveys, event based guest surveys, as well as Legends rewards and recognition program.   ESSENTIAL FUNCTIONS • Develop and maintain extensive knowledge about the facility and services in order to assist any and all guests • Responsible for the design and support of customer service training materials • Responsible for the development and rollout of employee recognition programs • Support the operating departments signage and marketing efforts in regards to new products and services. • Create reports to compile customer feedback and analyze trends • Takes ownership for difficult customer situations with the ability to see the situation to resolution • Develop a strong relationship with Client based marketing teams to support local and corporate initiatives while maintaining client approval • Communicate with guests to take on-site surveys during events; compile and track results to identify trends and areas of concern • Lead our secret shopper efforts and analyze data to support actionable effort • Take a lead role in the location Huddle team to help facilitate team building efforts. • Generate location specific communications for internal recognitions and employee communications   QUALIFICATIONS • Bachelor’s degree or equivalent • 5+ years of relevant work experience • Proficiency in Microsoft Office (Word, Excel, PowerPoint) • Friendly and warm personality with an ability to connect to game day employees and fans • Customer service oriented with the ability to interact with all levels of management • Background or degree in Marketing or Communications • Ability to multi task in a fast paced team setting in addition to work independently • Creative skill set with the ability to shift from project to project. • Excellent oral and written communication skills • Must be detail-oriented and extremely organized with the ability to learn new programs and procedures • Must be flexible to work extended hours due to business requirements including nights, weekends and holidays.   COMPENSATION Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.     Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. Education Preferred Bachelors or better in Marketing Bachelors or better in Communications Skills Preferred Customer Service Microsoft Office(Excel, PPT, Word, Outlook)

LEGENDS Founded in 2008 as a hospitality management company, Legends has transformed into a holistic experiential services agency with more than 1,200 full-time and 30,000 seasonal team members globally. Legends has three core divisions operating worldwide: Global Planning, Global Sales and Hospitality, offering clients and partners a 360-degree platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.   THE ROLE      The Customer Service Manager will report to the Director of Human Resources.  The successful candidate will help lead the locations efforts in creating and maintaining a culture of service, while assisting in all public facing location communications.  This shall include the employee surveys, event based guest surveys, as well as Legends rewards and recognition program.   ESSENTIAL FUNCTIONS • Develop and maintain extensive knowledge about the facility and services in order to assist any and all guests • Responsible for the design and support of customer service training materials • Responsible for the development and rollout of employee recognition programs • Support the operating departments signage and marketing efforts in regards to new products and services. • Create reports to compile customer feedback and analyze trends • Takes ownership for difficult customer situations with the ability to see the situation to resolution • Develop a strong relationship with Client based marketing teams to support local and corporate initiatives while maintaining client approval • Communicate with guests to take on-site surveys during events; compile and track results to identify trends and areas of concern • Lead our secret shopper efforts and analyze data to support actionable effort • Take a lead role in the location Huddle team to help facilitate team building efforts. • Generate location specific communications for internal recognitions and employee communications   QUALIFICATIONS • Bachelor’s degree or equivalent • 5+ years of relevant work experience • Proficiency in Microsoft Office (Word, Excel, PowerPoint) • Friendly and warm personality with an ability to connect to game day employees and fans • Customer service oriented with the ability to interact with all levels of management • Background or degree in Marketing or Communications • Ability to multi task in a fast paced team setting in addition to work independently • Creative skill set with the ability to shift from project to project. • Excellent oral and written communication skills • Must be detail-oriented and extremely organized with the ability to learn new programs and procedures • Must be flexible to work extended hours due to business requirements including nights, weekends and holidays.   COMPENSATION Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.     Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. Education Preferred Bachelors or better in Marketing Bachelors or better in Communications Skills Preferred Customer Service Microsoft Office(Excel, PPT, Word, Outlook)

Klim Swim is looking for an experienced swim teacher to join our team! With a  minimum of 3 years experience teaching , your role as our Senior Teacher and Customer Service Office will require you to lead by example both in and out of the water.  Working as both a swim teacher and on customer service you will be the first impression our customers have.  This job requires you at times, to work autonomously and take initiative when necessary. Ideally you are someone that is driven, trust-worthy, has great communication skill and leads by example e.g. Ryan Gosling from the Notebook The Role: This is a versatile position which will see you working in all facets of the program.  These roles include: A weekly commitment of a minimum of 10-15 hours Made up of both customer service and learn to swim teaching. Including 1 weekend shift School Intensive Program Teaching Availability for Cover Shifts Administration work during quiet periods in the school holidays Duties: Learn to Swim duties will include: Lead the team to excellence by example Ensure positive customer experiences within all lessons Learn and present the Klim Swim teaching system Create a fun and informative class for young students Customer Service Duties will include: Greet customers by name when they walk through the door Be the point of contact for parents with question, concerns or feedback Answer enquires via phone and email Mark attendance Ensure staff are compliant to Klim Swim code of conduct Assess students and track student progression Ensuring the smooth running of Learn to Swim Program Ensuring the facility is clean and presentable at all times Assist with the planning and execution of the Klim Swim Learn to Swim program, holiday program and school intensive program Training: Paid administration training will be provided for the right candidate, commencing 17th June (4 weeks total). During this time, you will be assigned to a mentor at all times.  Klim Swim Richmond Essential Requirements Level 1/Basic First Aid Current Provide/Perform CPR Teacher of Swimming and Water Safety / Swim Australia Teacher Working with children check Desirable Criteria Relevant Tertiary Qualification Pool Lifeguard Award Teacher of Babies and Toddlers / Infant and Preschool Aquatics Teacher of Competitive Swimming / Competitive Strokes Teacher of Inclusive Aquatics / Learners with Disability Teacher of Adolescents and Adults National Police Check

THE POSITION:   The Customer Service Team Leader is expected to receive and deal with enquiries, implement procedures, develop visitation data, produce monthly reports and supervise and train customer service staff. The successful applicant will be responsible for the provision of front desk and kiosk related duties to all leisure centre patrons. This includes general reception, cash handling, selling of memberships, learn to swim enrolments and other administrative duties relating to the role. The successful applicant will be one of three team leaders that are expected to provide efficient and effective leadership for a team of approximately thirty people. ESSENTIAL: Extensive experience in staff management and team leadership Demonstrated ability in leading a multi-skilled team to provide high quality customer service Demonstrated ability in conflict resolution and interpersonal skills Experience with computerised point of sale systems and membership sales Ability to demonstrate flexibility, diplomacy, confidentiality, as well as professional working behaviours such as honesty and motivation Ability to work under pressure; deal with high volumes of work efficiently DESIRABLE: Experience in a leisure centre/hospitability environment Experience in stock control (retail and kiosk) Experience in purchasing (retail and kiosk) Considerable Management experience Experience in Occupational Health and Safety Good promotional skills SALARY & EMPLOYMENT CONDITIONS: Permanent position, 70 hours per fortnight This position is a Grade 4, salary range is $66,007 p.a.with progression to $77,317 p.a. on demonstrated competencies, plus penalty rates for weekend work. A Uniform is provided Hours of Work: Between 5am to 11pm Monday to Sunday.  However, commencing and finishing times will be flexible and depend on operational needs. CLOSING DATE:    Wednesday 1 April 2020 at 4.00pm HOW TO APPLY:   Applications must address the Knowledge, Skills, Qualifications and Experience required in the Position Description. A Position Description is available from Council’s Website. To apply online visit Council’s website  www.fairfieldcity.nsw.gov.au/fccjobs . Applications should be addressed to the undersigned and received by the closing date. Applicants must be prepared to undergo a medical examination at Council's expense. Fairfield City Council is a smoke-free workplace and is an EEO employer. Applicants must have the right to work in Australia. FURTHER CONTACTS:   Enquiries regarding the position should be directed to Natalie Todorovic on (02) 9725 0337. We kindly ask for no recruiters at this stage. ALAN YOUNG - CITY MANAGER PO BOX 21 FAIRFIELD NSW 1860